Manager - Operations, Office of The Registrar

3 weeks ago

Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

Position Purpose

Reporting to the Associate Registrar, ensure a strategic and operational leadership in the planning, elaboration, organization, control, analysis of quantitative data and delivery of services. Share this expertise with the University community. Act as an expert consultant for the University community. Develop a workplace focused on the continuous exchange of information, bilingual customer service of the highest quality and the innovation of work methods through the implementation of technology, in order to respond to the needs of the population in general and, more specifically, of the student clientele.

**What you will bring**:
Theoretical and practical knowledge of financial management and administration, normally acquired by obtaining a university bachelor’s degree in administration (or a related program).

Minimum of 5 to 7 years of experience in handling progressively growing responsibilities within a complex organization with a decentralized structure and multiple stakeholders.

Minimum of 5 years of experience in human, material and financial resource management.

Minimum of 3 years of experience in working closely with university faculties and services.

Experience in managing large-scale projects of systemic scope comprised of various aspects (for example, a major technological aspect; an important human resources component; the implementation of new regulations and/or institutional guidelines; etc.)

Minimum of 3 years of experience in the implementation of effective change management strategies with the goal of supporting the achievement of institutional objectives in an environment of constant change. Ability to elaborate and implement concrete action plans to ensure change.

Experience and ability to contribute to the development of partnerships with faculties and services.

High aptitude for influencing their partners and employees and for clearly communicating their initiatives and vision to them.

Aptitude for mediation and conflict resolution in order to have the capacity of intervening with difficult clients.

Bilingualism - French and English (spoken and written)*

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

**Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

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