Registrarial Assistant

**Duties and Responsibilities**:
Under the primary supervision of the Team Lead (depending on the resource needs of the Registrar’s Office), and reporting to either the Assistant Registrar, Central Academic Records, or the Assistant Registrar, Student Services, Registration & Undergraduate Appeals, the incumbent:

- Assists with registration adjustments in the Banner system.
- Provides clerical support as required on a daily basis and supports additional project work as assigned.

**Qualifications**:
The incumbent must possess the following qualifications:

- Sound knowledge of the University structure and academic regulations.
- Ability to manage highly varied duties and dependability as well as considerable flexibility on an ongoing basis.
- Considerable attention to detail, and highly customer-focused in all dealings with the client base.
- Skill in assessing client to ask a variety of questions to determine the real need of individuals.
- Experience navigating and using Banner (or a similar student information system).
- Ability to work evenings on a rotational shift basis to provide service during the Registrar’s Office hours of business. This position also requires the ability to work overtime during peak operational periods as required.

**Education and Experience**:
The above is normally acquired through the completion of:

- Five years experience in a customer focussed service environment, preferably including 1-2 years within a post-secondary setting.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.