Technology Support Specialist

2 weeks ago


London, Canada London Health Sciences Centre Full time

**Posting Period**:
Open: February
- 11, 2023

Deadline: February 23, 2023

Non-Union

**Department Name**:
Technology Support Specialist - Information Technology Services

This Technology Support Specialists role is responsible for troubleshooting escalated work and advanced requests/calls from Client Support Specialists or directly from hospital staff/physicians with a focus on organization wide Microsoft 365 initiatives. They will also manage small projects related to their area of expertise.

Regular Full-time

Rate of Pay: $29.35 per hour - $36.68 per hour

Hours of Work: 37.5 hours per week

**Qualifications**:

- Successful completion of a 2 or 3 year College diploma in Computer Science/Technology, Computer Networking, or equivalent experience
- Minimum three (3) years recent, related experience
- Demonstrated advanced experience in managing and supporting Microsoft 365 tools including OneDrive, Teams, SharePoint, Power Automate, Power Apps, Power BI, etc.
- Current Microsoft certifications would be an asset
- Demonstrated problem resolution and troubleshooting skills
- Demonstrated project leadership and management skills
- Demonstrated technical and analytical skills
- Advanced problem resolution and decision making skills
- Advanced customer service and personal interaction skills
- Advanced communication skills (both verbal and written)
- Demonstrated organizational and record keeping skills
- Demonstrated practice and commitment to the principles of patient and family centered care
- Demonstrated practice and commitment to patient and staff safety at LHSC
- Demonstrated practice and commitment to LHSC’s Mission, Vision and Values
- Demonstrated ability to attend work on a regular basis

Immunization Requirements:
As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that a reference check may be conducted as part of the selection process.



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