Disability Claims Coordinator

1 week ago

Saskatoon, Canada Saskatchewan Blue Cross Full time

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time Disability Claims Coordinator to join our Life & Disability Services Department. This position offers the flexibility to work in-office or participate in hybrid options based in our Saskatoon or Regina office. This is a temporary position (for up to 9 months) with the possibility of extension.

**JOB FUNCTION**

If you are strong in process management and operational execution, have a keen eye for detail, and thrive in a fast-paced environment, then we’re looking for you Reporting directly to the Team Lead, Disability Management, the Disability Claims Coordinator is responsible for the initial set up of new life and disability case files and conducting appropriate follow-up with claimants, employers, physicians, and other service providers. As a member of the Disability Services Team, the successful incumbent will serve as the initial point of contact. This position offers an excellent opportunity to take your career in an exciting and rewarding direction.

**WHY CHOOSE SASKATCHEWAN BLUE CROSS?**

We’re driven by a mission to empower communities on their journey to whole health and wellness and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services, and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions, and empowered to make us stronger. The wellbeing of our employees, our members, our partners, and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we We’re looking for people who:

- Share our values
- Believe that creating great experiences is totally within their control
- Collaborate and always set others up for success
- Build positive relationships and an understanding of what people’s needs are
- See solutions and possibilities (not problems)
- Are simply outstanding at what they do

**DUTIES & RESPONSIBILITIES**
- Respond to written and verbal inquiries in writing or by telephone, and prepare correspondence in a variety of formats (i.e. file notes, letters, and reports) for plan members, physicians, providers of care, plan sponsors, etc.
- Direct escalated client inquiries to the appropriate case manager
- Serve as a company representative initiating and developing strong relationships with both internal and external customers
- Perform a variety of clerical duties such as mail distribution, filing, copying, and collating documents (paper and electronic) to support the management of case files
- Responsible for payment of invoices, tracking and reporting claim expenses, and completing cheque requisitions
- Prepare and file appropriate income tax information for all plan members
- Responsible for creating, reviewing, and updating various reports and databases
- Prioritize and maintain workload to meet deadlines, company objectives, and department standards
- Other related duties and projects as assigned

**QUALIFICATIONS & SKILLS**
- Completion of a post-secondary diploma or certificate program in a related field and a minimum of two years of directly related experience. An equivalent combination of training and experience may be considered
- Experience in the delivery of health or business-related services and/or knowledge of case management and/or group benefits would be considered assets
- Demonstrated commitment to ongoing personal development and passion to excel in the delivery of superior customer service
- Demonstrated proficiency in Microsoft Excel and Word with an ability to learn new software easily
- Excellent written and verbal communication, listening, and interpersonal skills
- Ability to work independently and as part of a team
- A high level of personal accountability and professionalism
- Demonstrated ability to manage changing priorities, maintain confidentiality, and meet deadlines
- Must possess strong organizational, problem solving, and decision-making skills, and a high degree of accuracy and attention to detail
- Must be flexible, innovative, and independent
- Demonstrated ability to deal effectively with the public, peers, and co-workers
- Must be legally entitled to work in Canada on an unrestricted basis

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