User Support Technician

6 months ago


Ottawa, Canada Turning Point Apps Corp Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
**Computer and technology knowledge**:

- Mail server software
- Communication software
- Database software
- MS Office
- MS Windows
**Transportation/travel information**:

- Public transportation is available
**Work conditions and physical capabilities**:

- Work under pressure
- Tight deadlines
- Attention to detail
**Personal suitability**:

- Efficient interpersonal skills
- Judgement
- Ability to multitask
- Time management
**Other benefits**:

- Other benefits
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week



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