IT Support Field Technician

6 months ago


Ottawa, Canada Demand ITS Inc Full time

Demand ITS Inc is a Managed Service Provider in Ottawa Ontario and we are currently seeking a field and Help Desk Technician to join their team to provide technical support. The Help Desk Technician’s role is to provide technical support and assistance to end-users of all levels, with a broad variety of software and hardware issues.

Level 2 Support Technician, primary duties include:

- Providing remote support using our tools
- Documenting time and ticket details within our ticket system
- Create appropriate knowledge base articles for both internal and external purposes as needed
- Troubleshooting, diagnosing and solving customer software and related program issues
- Traveling to customers locations up to 200KM with paid millage

**Qualifications**:

- We require a college level diploma or recognized industry certifications related to computer or network technical support
- A valid drivers license and reliable vehicle
- Canadian citizenship or permanent resident
- Must be able to pass a security background check
- Must be able to work Monday through Friday from 8AM to 4PM

Other Details
- English Speaking and Writing (required)
- Ottawa, ON and Surrounding areas
- We can assist in professional development, course materials, training, exam fees for certifications
- Require G class drivers license and reliable vehicle

**Job Types**: Full-time, Permanent

**Salary**: From $22.00 per hour

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 25% (required)

Work Location: On the road


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