Level 2 IT Support Technician

2 months ago

Ottawa, Canada Hollingsgate Workforce solutions Full time

Job Title: Level 2 IT Support Technician

Location: Ottawa, Ontario

Employment Type: Full-time, Onsite

Salary Range: $75,000 - $85,000, dependent on experience

Client Overview: Hollingsgate Recruitment is proud to represent a leading Managed Service Provider in Ottawa renowned for its commitment to technical excellence and customer satisfaction. We're seeking dedicated individuals to join their team as Level 2 IT Support Technicians. This role caters to those with intermediate experience in IT support, offering an opportunity to thrive in a nurturing and development-focused environment.

Key Responsibilities:

- Resolve reported problems using established procedures and tools, ensuring adherence to policies.
- Troubleshoot network, software, and hardware issues, including managing user accounts and permissions within Active Directory, Group Policy changes, and file permissions.
- Maintain comprehensive documentation of inquiries, manage responses effectively, and ensure client satisfaction through diligent follow-up.
- Requirements:

- Demonstrated experience in a helpdesk or customer support role, ideally with 2 years in IT support.
- Solid understanding of computer systems, mobile devices, and other tech products.
- Familiarity with Microsoft Certified Professional (MCP) and Microsoft Certified Solutions Expert (MCSE) certifications is advantageous.
- Possession of CompTIA A+ Certification is preferred.
- Strong communication skills for effective interaction with both technical and non-technical staff.
- Exceptional problem-solving abilities with a knack for documenting solutions and providing user training.
- Professional proficiency in English is required; fluency in French is a significant advantage.

Why Join Us?How to Apply: If you're eager to embark on your IT journey with a company invested in your growth, submit your resume to join our client’s dynamic teamJob Types: Full-time, Permanent
- Career Growth: Elevate your skills with opportunities for progression within the organization and specialized training in server management and advanced networking.
- Supportive Team Environment: We prioritize empathy and patience, fostering an environment conducive to continuous learning.
- Competitive Salary: Our salary range offers a lucrative compensation package, catering to both seasoned professionals and those entering the field.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Experience**:

- IT support: 2 years (required)

Licence/Certification:

- CompTIA A+ (required)

Work Location: In person

  • Level 2 Fire Technician

    3 months ago

    Ottawa, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • Level 2 Fire Technician

    2 months ago

    Ottawa, Canada Chubb Full time

    **Company Description** **_ The Chubb Fire & Security Difference..._** - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences....

  • Level 2 Fire Technician

    7 days ago

    Ottawa, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • Level 2 Security Technician

    3 months ago

    Ottawa, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • Level 2 Security Technician

    7 days ago

    Ottawa, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • Level 2 Security Technician

    2 days ago

    Ottawa, Canada Chubb Fire & Security Canada Corporation Full time

    The Chubb Fire & Security Difference... Service Excellence Technology leadership Focus on Quality National Coverage Single Point of Contact A Name You Can Trust Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most...

  • Freelance Desktop Support Technician

    3 weeks ago

    Ottawa, Canada Sybex Support Services Full time

    We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.Job RequirementsA+ Certification or equivalent experienceGood working knowledge of Active Directory2+ years’ experience providing...

  • Freelance Desktop Support Technician

    3 weeks ago

    Ottawa, Canada Sybex Support Services Full time

    We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.Job RequirementsA+ Certification or equivalent experienceGood working knowledge of Active Directory2+ years’ experience providing...

  • Server Support Technician

    3 weeks ago

    Ottawa, Ontario, Canada Intega IT Full time

    As a vital member of Intega IT's Service Delivery team, the Server Support Technician plays a crucial role in the upkeep and support of Microsoft Windows server infrastructure and SharePoint within client environments. This position primarily focuses on server support, but may also involve assisting with network troubleshooting when necessary.The ideal...

  • Audio Visual Integration Technician

    2 weeks ago

    Ottawa, Canada Fieldservice Full time

    About usField Service Canada is an industry leader in the design, installation, management, support and service of lighting and audio visual systems across Canada.Job DescriptionField Service Canada is seeking a driven and dedicated individual for the Audio Visual Integration Technician (Level 2) position. The ideal candidate would work well with others...

  • Audio Visual Integration Technician

    2 weeks ago

    Ottawa, Canada Fieldservice Full time

    About usField Service Canada is an industry leader in the design, installation, management, support and service of lighting and audio visual systems across Canada.Job DescriptionField Service Canada is seeking a driven and dedicated individual for the Audio Visual Integration Technician (Level 2) position. The ideal candidate would work well with others...

  • Freelance Desktop Support Technician

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Sybex Support Services Full time

    We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.Job RequirementsA+ Certification or equivalent experienceGood working knowledge of Active Directory2+ years’ experience providing...

  • Motorcycle Service Technician

    3 months ago

    Ottawa, Canada Motorrad Dealer Technician Opportunities Full time

    Company Description Ottawa Goodtime Center is a top quality Motorrad Dealership is growing and looking for talented and motivated Motorcycle Service Technicians, from Entry Level to Experienced to work with. Motorrad Service Technicians are passionate about customer service, take pride in their work, and enjoy being part of a winning team that cares about...

  • Independent Desktop Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Sybex Support Services Full time

    Position OverviewWe are seeking a knowledgeable Desktop Support Technician (L1) to fulfill our current vacancy. The L1 Technician will be required to deliver on-site assistance to end users, whether they are present on-site or working remotely.Key QualificationsPossession of A+ Certification or equivalent experienceProficient understanding of Active...

  • Independent Desktop Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Sybex Support Services Full time

    Position OverviewWe are seeking a skilled Desktop Support Technician (L1) to provide on-site assistance to end users, both in-person and remotely. This role is crucial for maintaining efficient operations and ensuring user satisfaction.Key ResponsibilitiesThe Desktop Support Technician will be responsible for:Delivering technical support for desktop systems,...

  • Level 2 IT Support Specialist

    3 months ago

    Ottawa, Canada Davidson Violette & Associates Inc. Full time

    Davidson Violette is one of the leading managed service providers in the National Capital Region. We are looking for a strong technical support specialist to join our team. The Technical Support Specialist's role is to deliver high-quality support for all our clients by receiving, prioritizing, documenting and actively resolving end user help requests, and...

  • Can - Service Technician 2

    3 months ago

    Ottawa, Canada Burroughs, Inc. Full time

    **Description** Job Summary: - The Field Service Technician installs, maintains and services company and/or multi-vendor equipment at customer locations in response to assigned service calls within established service level agreement timeframes. - Demonstrates intermediate customer service communications skills to maintain positive customer relations...

  • Field Service Technician 2

    3 months ago

    Ottawa, Canada Burroughs, Inc. Full time

    **Description** **Job Summary**: - The Field Service Technician installs, maintains and services company and/or multi-vendor equipment at customer locations in response to assigned service calls within established service level agreement timeframes. - Demonstrates intermediate customer service communications skills to maintain positive customer relations...

  • Pharmacy Technician 2

    3 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **About The Ottawa Hospital**: Inspired by research and driven by compassion! The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region. From the compassion of our people to the relentless...

  • L2 Server Support Specialist

    3 months ago

    Ottawa, Canada Intega IT Full time

    Reporting to the Director of Service Delivery, the Server Technician is a member of Intega’s Service Delivery team, predominantly responsible for the support and maintenance of Microsoft Windows server infrastructure and Sharepoint across our customer environments. Although predominantly involved in server support this position may at times need to assist...