Level 2 IT Support Technician

5 months ago


Ottawa, Canada Hollingsgate Workforce solutions Full time

Job Title: Level 2 IT Support Technician

Location: Ottawa, Ontario

Employment Type: Full-time, Onsite

Salary Range: $75,000 - $85,000, dependent on experience

Client Overview: Hollingsgate Recruitment is proud to represent a leading Managed Service Provider in Ottawa renowned for its commitment to technical excellence and customer satisfaction. We're seeking dedicated individuals to join their team as Level 2 IT Support Technicians. This role caters to those with intermediate experience in IT support, offering an opportunity to thrive in a nurturing and development-focused environment.

Key Responsibilities:

- Resolve reported problems using established procedures and tools, ensuring adherence to policies.
- Troubleshoot network, software, and hardware issues, including managing user accounts and permissions within Active Directory, Group Policy changes, and file permissions.
- Maintain comprehensive documentation of inquiries, manage responses effectively, and ensure client satisfaction through diligent follow-up.
- Requirements:

- Demonstrated experience in a helpdesk or customer support role, ideally with 2 years in IT support.
- Solid understanding of computer systems, mobile devices, and other tech products.
- Familiarity with Microsoft Certified Professional (MCP) and Microsoft Certified Solutions Expert (MCSE) certifications is advantageous.
- Possession of CompTIA A+ Certification is preferred.
- Strong communication skills for effective interaction with both technical and non-technical staff.
- Exceptional problem-solving abilities with a knack for documenting solutions and providing user training.
- Professional proficiency in English is required; fluency in French is a significant advantage.

Why Join Us?How to Apply: If you're eager to embark on your IT journey with a company invested in your growth, submit your resume to join our client’s dynamic teamJob Types: Full-time, Permanent
- Career Growth: Elevate your skills with opportunities for progression within the organization and specialized training in server management and advanced networking.
- Supportive Team Environment: We prioritize empathy and patience, fostering an environment conducive to continuous learning.
- Competitive Salary: Our salary range offers a lucrative compensation package, catering to both seasoned professionals and those entering the field.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Experience**:

- IT support: 2 years (required)

Licence/Certification:

- CompTIA A+ (required)

Work Location: In person



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