Renewals Manager

5 months ago

Waterloo, Canada Magnet Forensics Full time

Who We Are; What We Do; Where we’re GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.- The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.Where we are today, is not where we will be tomorrow.The Renewal Manager is accountable for customer retention through the renewal process. The position is responsible for driving, managing, and closing assigned opportunities within the assigned territory that are up for renewal. This position requires a strong knowledge of systems and process selling, the ability to manage and close large volumes of opportunities.**Responsibilities**:

- You will work with Sales and Customer Success to maximize revenue retention.
- You will be the inside point of contact for all channel partners and manage all aspects of relations between Magnet Forensics, channel partners, and end users to close renewal available opportunities.
- Completing the renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.
- Achieve / exceed quarterly renewal targets.
- Drive on-time or early renewals.
- Analyze customer renewal data and current renewal agreements to determine retention strategy, identify up-sell and cross-sell opportunities, and identify “at-risk” renewal clients early in the cycle.

**Qualifications**:

- 2-3 years of relevant job experience in a similar role or related function (such as Inside Sales, Sales Operations, Services Renewals), B2B sales or account management focused on customer renewals within technology or software industry.
- Working knowledge of renewals, renewal programs, nurture programs, loyalty programs and strategies that support revenue growth from existing customers.
- Strong numbers skills
- Professional communication skills
- Creative problem solving
- Ability to multitask in a fast-paced environment is required.
- Organized, process oriented, and close attention to detail is required.
- Team Player that enjoys sharing credit for collaborative efforts
- Salesforce or other CRM experience preferred.

**The Most Important Thing**:

- **
CARE** -We care about each other and our mission to make a difference in the world.
- ** OWN** -We are accountable for or results - while never forgetting to act with integrity, empathy, and respect.
- ** DEDICATE** -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
- ** EVOLVE** -We are constantly innovating and exploring new ways to work together to make an impact with our work.
- _
- Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law._
- _
- All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment._

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