Customer Success Manager- Cybersecurity/ Saas

5 months ago


Waterloo, Canada Open Text Corporation Full time

**Customer Success Manager
- Cybersecurity/ SAAS**:

- Req id: 39912- Waterloo, ON, CA**OPENTEXT**
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The **OpenText Customer Success Management** team is responsible for the delivery of Strategic Success Management throughout the Customers’ cloud journey from post-sales to value realization to renewal.

We’re looking for an experienced, strategic and customer-focused Customer Success Manager to ensure that our Cloud Customers are getting the maximum value from the OpenText solution by delivering services with the goal of retention and growth. As a key member of the Customer Success team and reporting into the Cloud Renewals, this role effectively navigates all levels of the customer organization to maintain alignment and drive objectives forward to successful renewal. #LI-Remote

Customer Success Manager will serve as an internal advocate for your customers, representing their challenges to leadership and foster a culture of high performance and Customer focus and will regularly set goals and priorities that clearly align to the Customers desired business outcomes and long-term success. Besides proactively sharing success best practises and promoting collaboration, a strong ability to influence at all levels of business is very welcome.

**Job specifics/responsibilities**:

- Selling the value of the Customer Success partnership across all levels of the Customer and OpenText to ensure organizational alignment.
- Managing 6-10 large strategic enterprise cloud customers and proactively nurture the customers to referenceable and successful renewal.
- Executing activities in the Joint Success Plan using our Customer Success Framework and best practices, monitor delivery projects to ensure success, help mitigate risks and facilitate decision making.
- Delivering outcome-driven Success Workshops and conducting regular engagement with Customer Business owners, change managers and end users to obtain success data and identify areas where the use of OpenText is adding value to the business.
- Preparing and conducting monthly success plan reviews, governance forums and quarterly business success reviews to curate executive level scorecards and success metric reporting.
- Assisting customers in the adoption of new OpenText capabilities and collect feedback on any barriers or opportunities to align customer needs with OpenText product strategy.

**Key deliverables/accountabilities**:

- Documenting business vision, goals and success metrics into a Joint Success Plan and establish a Success Program governance model to track outcomes.
- Nurture a reference and managed customer through successful full renewal.

**Education (degree) and professional experience required**:

- Business Planning and Strategic Program Management: has significant experience running large scale enterprise-wide transformation Customer programs and familiar with Business Analysis and Project Management methodologies.
- University or Bachelor's degree; Advanced University or MBA a plus.

**Other requirements**:

- Experience with large ERP, Test Management and Service Management deployments with technical background.
- Uses C-level engagement skills in collaboration with account leads to offer value-add solutions to the client.
- Balance strategic and tactical pursuits to optimize coverage
- Strong English verbal and written skills required.
- Familiarity with CRM software and customer success tools preferred
- Experience working with global cross functional teams

**Personal skills and qualities**:

- Strong experience in customer ownership roles (customer success, consulting, sales, account management).
- 5-7 years of experience in working with large enterprise organizations and a proven track record of measurably impacting your customers results.

For New York,Colorado and California residents, this job is expected to pay a minimum of $101,000/annum in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.



  • Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • Waterloo, Canada eSentire Full time

    About eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...


  • Waterloo, Canada Axonify Full time

    Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline experience, and we thrive giving them what they need to learn, connect, and get things done. Our SaaS platform is enjoyable, engaging, and easy to use, with an unprecedented 83% engagement rate. If...


  • Waterloo, Canada eSentire Full time

    About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...


  • Waterloo, Canada IMS Full time

    **Company Overview** IMS (Insurance and Mobility Solutions) is a leader in connected car and telematics services. We provide services and analytics to insurers, governments, and enterprises. We are proud to be the developer of the industry-acclaimed; cloud-based “Drive-Sync” connected car platform. From insurers and governments to dealerships and...


  • Waterloo, Canada IMS Full time

    **Company Overview** IMS (Insurance and Mobility Solutions) is a leader in connected car and telematics services. We provide services and analytics to insurers, governments, and enterprises. We are proud to be the developer of the industry-acclaimed; cloud-based “Drive-Sync” connected car platform. From insurers and governments to dealerships and...


  • Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...


  • Waterloo, Canada Equitable Life of Canada Full time

    Senior Technology Manager, Information Security (Cybersecurity) - Waterloo, ON, Canada Req #2518 - Wednesday, November 13, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we...


  • Waterloo, Canada Airbus Full time

    **Job Summary**: Reporting to the VP Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the relationship with a portfolio of customers in his or her region. The expectation is that the CSM(s) will be the trusted partner for their customers, coordinating with them on their existing/potential needs, issues or...


  • Waterloo, Ontario, Canada Equitable CA Full time

    The Cybersecurity Architect and Operations Leader role at Equitable CA is a challenging and rewarding opportunity for an experienced professional to lead the organization's cybersecurity efforts.As a Senior Technology Manager, Information Security (Cybersecurity), you will be responsible for developing and implementing effective strategies to mitigate risks...


  • Waterloo, Ontario, Canada QNX Software Systems Full time

    At QNX Software Systems, we are seeking a highly skilled and experienced Technical Marketing Engineer to join our team. This role is responsible for delivering insightful technical marketing assets that strengthen our core solutions narrative and messaging, increasing visibility and pipeline for Cybersecurity.We want to simplify the language of cybersecurity...


  • Waterloo, Ontario, Canada QNX Software Systems Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Sales Expert to join our team at QNX Software Systems. As a key member of our sales team, you will be responsible for articulating and evangelizing our value proposition to global customers.


  • Waterloo, Canada Maplesoft Full time

    Maplesoft is a leading provider of software tools for engineering, science, research and teaching. Maple is math software that combines the world's most powerful math engine with an interface that makes it extremely easy to analyze, explore, visualize, and solve mathematical problems. Maple's powerful mathematics engine allows students to analyze, explore,...


  • Waterloo, Canada Driftscape Full time

    **Join our Team!** After another incredible year, we're expanding our Customer Success team and looking for an enthusiastic go-getter to join us as Customer Success Representative in a 20-hour/week part-time role. If you have at least three years of experience in handling the day-to-day management of customer relationships, this is your chance to shine at...


  • Waterloo, Canada QNX Software Systems Full time

    Worker Sub-Type:Regular Job Description: BlackBerry is seeking a Senior Technical Marketing Engineer to support the Technical Marketing team and wider Product Marketing Group. The objective for this role is to own and deliver the technical validation of our products & solutions while assisting the team to deliver insightful Technical Marketing Assets that...


  • Waterloo, Canada Descartes Full time

    **Descartes Unites the People and Technology that Move the World** The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Job description** **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...