Customer Success Manager- Cybersecurity/ Saas
7 months ago
**Customer Success Manager
- Cybersecurity/ SAAS**:
- Req id: 39912- Waterloo, ON, CA**OPENTEXT**
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The **OpenText Customer Success Management** team is responsible for the delivery of Strategic Success Management throughout the Customers’ cloud journey from post-sales to value realization to renewal.
We’re looking for an experienced, strategic and customer-focused Customer Success Manager to ensure that our Cloud Customers are getting the maximum value from the OpenText solution by delivering services with the goal of retention and growth. As a key member of the Customer Success team and reporting into the Cloud Renewals, this role effectively navigates all levels of the customer organization to maintain alignment and drive objectives forward to successful renewal. #LI-Remote
Customer Success Manager will serve as an internal advocate for your customers, representing their challenges to leadership and foster a culture of high performance and Customer focus and will regularly set goals and priorities that clearly align to the Customers desired business outcomes and long-term success. Besides proactively sharing success best practises and promoting collaboration, a strong ability to influence at all levels of business is very welcome.
**Job specifics/responsibilities**:
- Selling the value of the Customer Success partnership across all levels of the Customer and OpenText to ensure organizational alignment.
- Managing 6-10 large strategic enterprise cloud customers and proactively nurture the customers to referenceable and successful renewal.
- Executing activities in the Joint Success Plan using our Customer Success Framework and best practices, monitor delivery projects to ensure success, help mitigate risks and facilitate decision making.
- Delivering outcome-driven Success Workshops and conducting regular engagement with Customer Business owners, change managers and end users to obtain success data and identify areas where the use of OpenText is adding value to the business.
- Preparing and conducting monthly success plan reviews, governance forums and quarterly business success reviews to curate executive level scorecards and success metric reporting.
- Assisting customers in the adoption of new OpenText capabilities and collect feedback on any barriers or opportunities to align customer needs with OpenText product strategy.
**Key deliverables/accountabilities**:
- Documenting business vision, goals and success metrics into a Joint Success Plan and establish a Success Program governance model to track outcomes.
- Nurture a reference and managed customer through successful full renewal.
**Education (degree) and professional experience required**:
- Business Planning and Strategic Program Management: has significant experience running large scale enterprise-wide transformation Customer programs and familiar with Business Analysis and Project Management methodologies.
- University or Bachelor's degree; Advanced University or MBA a plus.
**Other requirements**:
- Experience with large ERP, Test Management and Service Management deployments with technical background.
- Uses C-level engagement skills in collaboration with account leads to offer value-add solutions to the client.
- Balance strategic and tactical pursuits to optimize coverage
- Strong English verbal and written skills required.
- Familiarity with CRM software and customer success tools preferred
- Experience working with global cross functional teams
**Personal skills and qualities**:
- Strong experience in customer ownership roles (customer success, consulting, sales, account management).
- 5-7 years of experience in working with large enterprise organizations and a proven track record of measurably impacting your customers results.
For New York,Colorado and California residents, this job is expected to pay a minimum of $101,000/annum in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.
-
Customer Success Manager- Cybersecurity/ Saas
7 months ago
Waterloo, Canada opentext Full time**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Customer Success Manager for a Saas Company
3 days ago
Waterloo, Canada Scoop Robotix Full time**Qualifications & Skills**: - A Bachelor’s degree or equivalent in computer science, or engineering. - Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning. - 2-4 years experience in direct hands-on B2B software solution configuration. - A proven track record with clear examples of...
-
Customer Success Manager
1 week ago
Waterloo, Canada eSentire Full timeeSentire® is the global leader in Managed Detection and Response (MDR), keeping organizations safe from cyber attacks that technology alone cannot prevent. Our 24x7 Security Operations Center (SOC), staffed by elite security analysts, hunts, investigates, and responds in real-time to known and unknown threats before they become business disrupting...
-
Customer Success Manager
7 months ago
Waterloo, Canada eSentire Full timeAbout eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...
-
Customer Success Manager
2 months ago
Waterloo, Canada Axonify Full timeAxonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline experience, and we thrive giving them what they need to learn, connect, and get things done. Our SaaS platform is enjoyable, engaging, and easy to use, with an unprecedented 83% engagement rate. If...
-
Cybersecurity Threat Analyst
1 month ago
Waterloo, Ontario, Canada Arctic Wolf Full timeAbout the RoleArctic Wolf is a leading provider of security operations in the exciting and fast-growing industry of cybersecurity. As a Cybersecurity Threat Analyst, you will be working out of our Waterloo, CA office with remote flexibility.This role involves managing security incidents and working with Concierge Security Teams to provide post-incident...
-
Customer Success Manager, Strategic
1 day ago
Kitchener-Waterloo, Canada Trackunit Full time**At Trackunit, we’re committed to construction - one of the largest industries in the world. Through the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry. New technology has emerged, and...
-
Customer Success Manager
7 months ago
Waterloo, Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...
-
Implementation Manager for a Saas Company
7 months ago
Kitchener-Waterloo, Canada Scoop Robotix Full time**Qualifications & Skills**: - A Bachelor’s degree or equivalent in computer science, or engineering. - Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning. - 2-5 years experience in direct hands-on B2B software solution configuration. - A proven track record with clear examples of...
-
Waterloo, Ontario, Canada RouteThis Inc. Full timeWe are revolutionizing the technical support industry with innovative software solutions. As the Senior Product Manager, you will be responsible for driving product-related business decisions throughout the product lifecycle.Our team is passionate about resolving customer pain points and delivering results quickly. We are seeking like-minded individuals who...
-
Cybersecurity Architect Lead
3 weeks ago
Waterloo, Ontario, Canada Equitable CA Full timeEquitable CA is seeking a highly skilled Cybersecurity Architect Lead to join our IT Security and BCP department. This is a permanent, full-time role that offers a unique opportunity to shape the organization's cybersecurity strategy and drive innovation in information security.As a Senior Technology Manager, Information Security (Cybersecurity), you will be...
-
Customer Success Manager
6 months ago
Waterloo, Canada IMS Full time**Company Overview** IMS (Insurance and Mobility Solutions) is a leader in connected car and telematics services. We provide services and analytics to insurers, governments, and enterprises. We are proud to be the developer of the industry-acclaimed; cloud-based “Drive-Sync” connected car platform. From insurers and governments to dealerships and...
-
Customer Success Manager
7 months ago
Waterloo, Canada IMS Full time**Company Overview** IMS (Insurance and Mobility Solutions) is a leader in connected car and telematics services. We provide services and analytics to insurers, governments, and enterprises. We are proud to be the developer of the industry-acclaimed; cloud-based “Drive-Sync” connected car platform. From insurers and governments to dealerships and...
-
Chief Cybersecurity Strategist
1 month ago
Waterloo, Ontario, Canada Equitable CA Full timeJob Summary: We are seeking a highly skilled and experienced Chief Cybersecurity Strategist to lead our enterprise-wide cybersecurity efforts. This is a critical role that requires innovative and forward-thinking abilities to proactively anticipate and mitigate evolving cyber security risks and foster a culture of security awareness.About Equitable CA: As a...
-
Cybersecurity Strategist
2 weeks ago
Waterloo, Ontario, Canada Equitable Life of Canada Full timeAt Equitable Life of Canada, we're seeking a highly skilled Cybersecurity Strategist to lead our risk management efforts. As a key member of our IT Security and BCP department, you'll be responsible for developing and implementing effective strategies to mitigate evolving cyber security risks.Key Responsibilities:Provide strong leadership and mentorship to...
-
Cybersecurity Architect
1 month ago
Waterloo, Ontario, Canada Mozaik Ict Full timeJob Description:We are seeking a Senior Cybersecurity Engineer to join our team at Mozaïk ICT. This is a long-term mission, offering a unique opportunity for professional growth and development in the field of cybersecurity.Key Responsibilities:Assist with complex cybersecurity implementations, focusing on continuous improvement initiatives and advancing...
-
Customer Success Administrator
2 months ago
Waterloo, Canada Maplesoft Full timeMaplesoft is a leading provider of software tools for engineering, science, research and teaching. Maple is math software that combines the world's most powerful math engine with an interface that makes it extremely easy to analyze, explore, visualize, and solve mathematical problems. Maple's powerful mathematics engine allows students to analyze, explore,...
-
Customer Success Coordinator
3 weeks ago
Waterloo, Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. The Role and assisting...
-
Customer Success Specialist
3 months ago
Waterloo, Canada Driftscape Full time**Join our Team!** After another incredible year, we're expanding our Customer Success team and looking for an enthusiastic go-getter to join us as Customer Success Representative in a 20-hour/week part-time role. If you have at least three years of experience in handling the day-to-day management of customer relationships, this is your chance to shine at...
-
Carrier Success Representative
7 months ago
Waterloo, Canada Descartes Full time**Descartes Unites the People and Technology that Move the World** The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people...