Specialist, Customer Relations Centre

6 months ago

Montréal, Canada Scotiabank Full time

**Requisition ID**: 158573

Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth management firms. We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline. Our financial solutions include open and closed-end investment funds, fee-based, tax-advantaged and customized high-net-worth programs

**The Specialist, Customer Relations Centre will have the opportunity to**:

- Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions.
- Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of Excellence
- Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.
- Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.
- Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
- Work on special projects as required.

**What’s in it for you**:

- Be part of an industry recognized leader in the wealth management business.
- Be rewarded with our highly competitive compensation package, and
- Be a participant in a variety of community involvement programs.

**Skills and Experience**:

- College Diploma or an equivalent combination of education and work experience;
- University degree in Finance or related studies, a definite asset.
- CSC/ IFIC certification definite asset
- Knowledge of MS Office
- Knowledge of industry databases (i.e. Ifast)
- Excellent customer service and communication skills in English and French
- Ability to work independently and cooperatively as a team
- Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner
- Excellent organizational and analytical skills
- Good problem-solving and time management skills
- Excellent flexibility and change management skills
- Demonstrates interest to learn

Location(s): Canada : Quebec : Montreal

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