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Specialist, Customer Relations Centre

1 month ago

Montréal QC, Canada Scotiabank Full time

Requisition ID: 207233

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**The Specialist, Customer Relations Centre will have the opportunity to**:

- Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions.
- Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of Excellence
- Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.
- Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.
- Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
- Work on special projects as required.

**What’s in it for you**:

- Be part of an industry recognized leader in the wealth management business.
- Be rewarded with our highly competitive compensation package.
- Be a participant in a variety of community involvement programs.

**Skills and Experience**:

- University degree in Finance or related studies (strong asset)
- Knowledge of MS Office and industry databases (i.e. iFast)
- CSC/ IFIC certification is a definite asset.
- Ability to work independently and cooperatively as a team.
- Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner.
- Excellent organizational and analytical skills.
- Good problem-solving, flexibility, change management and time management skills. Excellent customer service and communication skills in English and French.

**Hours of operation**:
January 1st to April 30th - Monday to Friday 8am-8pm
May 1st to December 31st - Monday to Thursday 8am-8pm and Friday 8am-6pm.

In accordance with the language needs assessment conducted by Scotiabank, the selected individual must be able to communicate in English, in addition to French, as they will closely collaborate with other corporate groups primarily working in English.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.