Bilingual Specialist, Customer Relations Centre

5 months ago


Montréal, Canada Scotiabank Full time

**Requisition ID**: 182861

Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth management firms. We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline. Our financial solutions include open and closed-end investment funds, fee-based, tax-advantaged and customized high-net-worth programs

**The Specialist, Customer Relations Centre will have the opportunity to**:

- Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions.
- Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of Excellence
- Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.
- Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.
- Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
- Work on special projects as required.

**What’s in it for you**:

- Be part of an industry recognized leader in the wealth management business.
- Be rewarded with our highly competitive compensation package.
- Be a participant in a variety of community involvement programs.

**Skills and Experience**:

- University degree in Finance or related studies (strong asset)
- Knowledge of MS Office and industry databases (i.e. iFast)
- Excellent customer service and communication skills in English and French.
- CSC/ IFIC certification is a definite asset.
- Ability to work independently and cooperatively as a team.
- Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner.
- Excellent organizational and analytical skills.
- Good problem-solving, flexibility, change management and time management skills.Location(s): Canada : Quebec : Montreal



  • Montréal, Canada Scotiabank Full time

    **Requisition ID**: 197026 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...


  • Montréal, Canada Scotiabank Full time

    **Requisition ID**: 170122 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 158573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist, Customer Relations Centre will have the opportunity to: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers...


  • Montréal, Canada Scotiabank Full time

    **Requisition ID**: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...


  • Montréal, Canada Scotiabank Full time

    **Requisition ID**: 182861 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...


  • Montréal, QC, Canada Scotiabank Full time

    Requisition ID: 207233 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Specialist, Customer Relations Centre will have the opportunity to**: - Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist...


  • Montréal, QC, Canada Scotiabank Full time

    **Requisition ID**: 203244 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...


  • Montréal, Canada Endo Networks Full time

    Endo Networks is an experiential marketing company. We are currently seeking a Bilingual Call Centre Quality Assurance Specialist to join our team. As a Bilingual Call Centre Quality Assurance Specialist, you will play a crucial role in ensuring the quality and reliability of our products and services, ultimately enhancing the customer...


  • Montréal, Canada Candorvision (div. of Candorpharm Inc.) Full time

    **Bilingual Customer Relations and Outbound Projects Associate/ Associé(e) aux relations clientèle et aux projets bilingue** JOIN THE CANDORVISION TEAM! At Candorvision (division of Candorpharm Inc.) we provide cutting-edge technology portfolio to health professionals across Canada. Already a leader in preservative-free eye treatments, we’re one of...


  • Montréal, QC, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...


  • Montréal, QC, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...


  • Montréal, QC, Canada Eaton Full time

    Eaton’s ES AMER PCS division is currently seeking a Bilingual Customer Service Specialist. This position can be based at our Burlington, ON headquarters or Lachine, QC manufacturing facility and offers a hybrid working schedule. **What you’ll do**: **Position Overview**: Responsible for providing bilingual support to Eaton customers, distributors, end...


  • Montréal, Canada YouSet Full time

    **Bilingual Customer Service Specialist (French/English)** Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company? **Why us?** YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved...


  • Montréal, Canada Optima Communications International Inc. Full time

    **Guaranteed base of $23.85 per hour based on Bilingual Certification**: - Casual-professional, friendly and positive office environment, working with great people who thrive on teamwork and collaboration. We are each other’s backbone and the team is highly agile, adaptable and resilient in meeting corporate goals/objectives, whether it be through extra...


  • Montréal, Canada CMHC Full time

    **Job Requisition ID**: 10085 **Position Status**: Permanent Full Time **Position Type**:Hybrid **Office Location**:Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC) **Travel Requirement**: Travel not required **Language Designation**: Bilingual **Language Skill Levels (Read/Write/Speak)**: CCC **Salary**: Our...


  • Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...


  • Montréal, Canada Mintz Global Screening Full time

    Position Summary: Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Customer Excellence Specialist is responsible for the day to day interactive needs of clients (both external and internal). They will act as a liaison between clients, external applicants and others to ensure the...


  • Montréal, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have...


  • Montréal, QC, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team. ** Your Role**: As our Sea Logistics Customer Care Specialist you will be customer focused, showcasing your ability to...


  • Montréal, QC, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Quebec site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team. ** Your Role**: As our Sea Logistics Customer Care Specialist you will be customer focused, showcasing your ability to build...