Administrative Receptionist

3 weeks ago

Toronto, Canada Ministry of Children, Community and Social Services Full time

Do you thrive in a changing and fast-paced environment? Then, consider this opportunity with the Deputy Minister's Office.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: In this position, you will:

- answer the main ministry phone line, direct calls, provide general information, take down messages as appropriate and action out to staff and program areas as required;
- oversee, sort, prioritize and manage mail deliveries and packages;
- maintain the main reception area and welcome visitors and guests;
- ensure service standards are adhered to;
- maintain executive office boardrooms;
- maintain staff contact lists and electronic files; and
- provide general administrative support to the office and backfill duties as required.

**How do I qualify?**:
**Mandatory**:

- Proficiency in English as well as oral and written French at the advanced level

**Customer Service and Interpersonal Skills**:

- You have oral communication and interpersonal skills to interact with all levels of staff and the general public to request for information and provide assistance.
- You have knowledge of customer service standards to effectively assist clients, staff, and guests in a professional and tactful manner.
- You have the ability to deal the general public, including those who are upset or disruptive, in a calm and logical manner with tact and courtesy.
- You are able to provide general information in response to inquiries to programs of the Ministry.

**Administrative Skills**:

- You have knowledge of general office procedures and guidelines.
- You have the ability to use office equipment such as photocopiers, fax machines, video conference equipment.
- You have written communication skills to prepare routine correspondence.
- You have the ability to order office supplies, update contact lists, and provide general administrative support to the Deputy Ministers Office.

**Analytical and Problem-Solving Skills**:

- You have analytical and problem-solving skills to respond to inquiries and refer to appropriate personnel and program area.
- You have good judgement to ascertain the level or urgency of calls.
- You have good judgement to analyze and determine the complexity of the situation and take appropriate action to effectively identify and resolve issues and discrepancies.
- You have organizational skills to set priorities, deal with a number of inquiries simultaneously, and adhere to deadlines.

**Computer Skills**:
**Additional Information**:
**Address**:

- 1 Bilingual Permanent - Full Time, 438 University Ave, Toronto, Toronto Region

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions**Schedule**:

- 3.7**Category**:

- Administrative and Support Services**Posted on**:

- Monday, June 26, 2023**Note**:

- **This ad is also available in French.**:

- T-SS-199938/23

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