Driver Services Associate
6 months ago
Job Description:
**Job Description**:
- Job DescriptionThe role of the Driver Services Associate is to effectively and efficiently manage all aspects of executive fleets as well as other escalated issues within the Driver & Branch Contact Center Services that require special handling. A Driver Services Associate must have the ability to understand and execute exceptional service; this includes working effectively with internal departments, fleet offices and vendors and thinking creatively to come up with solutions that consider the client’s best interests in all situations. Communication, customer service, and thoroughness of work performed are critical elements of this position.
KEY RESPONSIBILITIES
- Ability to handle multiple tasks and prioritize effectively
- Must be able to handle difficult and demanding situations that require in depth research and root cause analysis
- Work toward 100% client satisfaction and retention
- Collaborate with other departments to ensure client needs are met including
- Continue to seek improvements to current processes, partner with other areas of the organization to execute
- Respond to verbal, written, and electronic inquiries accurately and within required service level timeframe
- Act as liaison to other business partners, internal departments and vendors
- Ability to effectively coach and develop agent performance and quality as needed
- Support special projects in the call center
- Ability to perform the work of frontline staff during peak times to maintain service level and protect driver outliers, including successful completion of agent product/skill certification training and skill assessments
- Ability to effectively coach and develop agent performance and quality as needed
- Other duties as assigned
SUPERVISORY RESPONSIBILITIES
- Assistance with floor coverage for helping associates by answering call questions or escalated inquiries, but no direct supervisory responsibility
Education and Experience
- Minimum of 3 years customer service experience
- Certification in all five Driver Services products preferred
- Strong analytical and problem solving skills. Experience analyzing, interpreting and summarizing complex data as it relates to call center technologies and processes
- Proven communication across all levels including front-line associates, management, peers, and senior management
- Bachelor’s degree preferred, or equivalent work experience
Skills and Abilities
- Change management - taking a concept, recommending a solution, and developing and implementing a plan
- Flexibility - adaptable and flexible to work environment, including but not limited to working the hours required to meet business needs, multi-tasking, and easily adapting to changes with mínimal notice
- Excellent written, verbal, and interpersonal skills
- Strong organizational skills and follow-through
- Proactively identify potential client or product issues
- Ability to handle multiple projects or tasks simultaneously
- Ability to learn and implement new systems, procedures, and business processes quickly
- Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear, and use hands and fingers to operate call center tools.
- Additional Job Description
Additional Job Description
Attachments
Business Process History
Additional Job Description
EEO Statement
Wheels Donlen is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels Donlen is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
-
Conference and Association Bookkeeper
6 months ago
Remote, Canada Venue West Conference Services Full time**NOTE: While this job is remote, we are looking for someone based in Vancouver or the Lower Mainland.** Manage full-cycle bookkeeping for Venue West Conference Services and all of our clients. Evaluate internal procedures and identify efficiency opportunities. Responsible for receivables/payables, bank and credit card reconciliation, as well as cash flow...
-
Psychologists / Psychological Associates
7 months ago
Remote, Canada Toronto Psychology Clinic Full time_**We strongly believe that great things can only be achieved by having a strong and dedicated team of motivated individuals.**_ The Toronto Psychology Clinic is looking for highly motivated, talented, and compassionate Psychologists and Psychological Associates to join our growing team of professionals! We deliver evidence-based, culturally-informed...
-
Manager, Market Expansion
6 months ago
Remote, Canada VISTA SERVICES Full time**Manager, Market Expansion & New Product Specialist** Vista Services is more than just a financial partner - we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential infrastructure sector. Having both ownership from local management and...
-
Customer Service Representative
6 months ago
Remote, Canada ICS International Conference Services Full timeGOLD Online Learning Education (GOLD) is seeking a Customer Service Associate to join our team! On a given day, approximately 70% of your time will be dedicated to acting as the primary point of contact with our customers who may require assistance with their registration or navigating our websites. The additional 30% of your time will go towards supporting...
-
Retail Customer Service Associate- AI Trainer
3 weeks ago
Remote, Canada DataAnnotation Full timeDataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a *Retail Customer Service Associate* to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write...
-
Retail Customer Service Associate- AI Trainer
2 weeks ago
Remote, Canada DataAnnotation Full timeDataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a *Retail Customer Service Associate* to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write...
-
Customer Success Associate
7 months ago
Remote, Canada Samsara Full time**Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...
-
Associate Director, Patient Recruitment/directeur
6 months ago
Remote, Canada Innovaderm Research Full timeThe Associate Director, Patient Recruitment defines recruitment & retention strategies and tactics, which are site and patient centric, as well as explores and implement innovative patient recruitment and site engagement strategies in close collaboration with both internal and external stakeholders and specialized patient recruitment vendors (when...
-
Client Success Associate
6 months ago
Remote, Canada Maple Full time**ABOUT MAPLE** Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and...
-
Sales Associate
6 months ago
Remote, Canada Zenorem Inc. Full timeZenorem Inc. is a Canada based dynamic and forward-thinking start-up dedicated to delivering innovative digital solutions to other businesses. Our mission is clear: to empower businesses with digital tools and strategies they need, to increase their customer base, grow their digital presence and capture broader audience. We are a company that provides...
-
Associate Consultant
6 months ago
Remote, Canada Mountain State Software Solutions (MS3) Full time**JOB SUMMARY** Responsibilities for the Associate Consultant will be to have close familiarity with Distribution. The Associate Consultant will fill a critical role as a technical super-user and assist with the design, configuration, testing, deployment of the software and documenting the software development life cycle as well as end-user...
-
Customer Success Outreach Associate
7 months ago
Remote, Canada Lone Wolf Technologies Full timeAs a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their...
-
Psychometrist/ Psychological Assessor
6 months ago
Remote, Canada Sarvin Sabet Psychological Services Full timeAre you an experienced psychometric and clinical assessor with a deep understanding of psychological impairments and assessment methodologies? Join our team where your expertise in AB psychological, CAT, and TORT assessments will be a valuable asset. We are seeking a dedicated professional to contribute to our mission of providing accurate and insightful...
-
Psychometrist/ Psychological Assessor
7 months ago
Remote, Canada Sarvin Sabet Psychological Services Full timeAre you an experienced psychometric and clinical assessor with a deep understanding of psychological impairments and assessment methodologies? Join our team where your expertise in AB psychological, CAT, and TORT assessments will be a valuable asset. We are seeking a dedicated professional to contribute to our mission of providing accurate and insightful...
-
Associate Manager, Coa Management, Pcs
6 months ago
Remote, Canada IQVIA Full time**Overview**: To meet our client expectations and retain the excellent reputation built up over time the IQVIA PCS team is committed to recruiting, training and supporting driven individuals who have life science, consulting, and/or product development skills that can be applied to PCS research activities. Individuals joining us are assured of a rewarding...
-
Bilingual Outbound Sales Development Associate
7 months ago
Remote, Canada Canon Canada Full timeBilingual (French/English) Outbound Sales Development Associate - B2B - ** Base Salary plus Commission-**: - ** No Weekends or Evenings-** As a Outbound Sales Development Associate - B2B, you are the first contact with our customers, screening inbound leads, qualifying and uncovering opportunities for our Outside sales representatives. Our outside sales...
-
Financial Planning Associate
6 months ago
Remote, Canada Assante Capital Management Ltd Full time**Job Summary** We are a very successful detail focused investment and financial planning practice, and we are seeking a **financial** **planning associate / financial paraplanner. ** You will be part of a small team that provides outstanding support to a Senior Financial Advisor and legendary service to our clients. Our office is in the Beltline in...
-
Business Development Associate
6 months ago
Remote, Canada Finnovate.io Full timeThe Finnovate.io team is growing again, and we’re seeking a hard-working, motivated individual to join our team as a Business Development Associate. **Your Role**: Regular duties may include but are not limited to: - Lead Generation, - Prospecting, - Event planning, - Attend trade shows, industry events and client visits across North America - Content...
-
Trc Service Technician
7 months ago
Remote, Canada Holman Full time**Holman** is looking for a **TRC Service Technician** to join our **Technical Resource Centre (TRC). **This is a fully **remote** position where we provide training & equipment needed for the role. **What will you do?** - Assist drivers with emergency roadside assistance. - Assists drivers in locating suitable repair locations. - Provides accurate...
-
Client Service Specialist
6 months ago
Remote, Canada J. J. Keller & Associates, Inc. Full timeIt's an exciting time at J. J. Keller as we continue to **grow and expand our vehicle service offerings in Canada**. In an effort to support our growth, we are hiring for a Client Service Specialist. This is an **advisory role that manages an assigned client base ensuring the client's needs are met** in an efficient and effective manner. This role will...