Customer Success Associate
6 months ago
**Who we are**
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
**About the role**:
Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and guiding Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
- **You thrive the most when solving problems**:Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- **You are a natural relationship builder**: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- **You are the architect of your own career**:If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
- **You want to be with the best**:At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
**In this role, you will**:
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
- Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products
- Deeply understand the Samsara platform's capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
- Serve as a mentor to the wider Customer Success and Support teams
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
**Minimum requirements for this role**:
- 2+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
- Bachelor's degree from an accredited university
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Previous hands-on experience assisting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Enterprise SaaS experience preferred
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and partnering with large-scale business solutions at Fortune 500 companies
- Thrives in an unstructured, fast-paced, and change-heavy environment
At Samsara, we welcome everyone regardless of their background. All
-
Customer Success Associate
5 months ago
Remote, Canada 1Password Full timeWe all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...
-
Customer Success Outreach Associate
6 months ago
Remote, Canada Lone Wolf Technologies Full timeAs a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their...
-
Customer Success Associate
5 months ago
Remote, Canada Amilia Full time**Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...
-
Customer Success Manager
5 months ago
Remote, Canada Common Wealth Retirement Full timeCommon Wealth offers an award-winning digital retirement platform that helps Canadians achieve their goals. We are driven by our mission: to make it possible for everyone to achieve financial security in retirement. Common Wealth makes it easy to plan, save, and build a reliable retirement income - so our members can feel confident about their financial...
-
Customer Success Manager
5 months ago
Remote, Canada 1Password Full timeWe all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...
-
Customer Success Manager
5 months ago
Remote, Canada Igloo Software Full time**Why this role is important**: The Customer Success Manager is responsible for ensuring customer adoption, creating advocacy for the Igloo platform, developing referenceable relationships, and most importantly creating the strategic business development plan and customer success path. The Customer Success Manager has exceptional relationship & interpersonal...
-
Director Customer Success
5 months ago
Remote, Canada ROAR Full time**About ROAR**: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons,...
-
Customer Success Manager
5 months ago
Remote, Canada AdButler Full time* We’re Bootstrapped, Profitable, and Growing. Our success comes from building a great platform that solves our customer's problems. Our growth comes from constantly expanding and improving our platform. We believe that great products can only be built by great people. So we’re on a quest to find the smart, creative, and motivated people, and create an...
-
Customer Success Manager
5 months ago
Remote, Canada WISK.ai Full time**About the Role** We’re looking for a dynamic Customer Success Manager to lead client onboarding and help with ongoing service delivery. You’ll work proactively with a portfolio of new restaurant and bar clients, ranging from single locations to enterprise clients, to ultimately drive success while ensuring they get the maximum value from WISK. This...
-
Customer Success Manager
5 months ago
Remote, Canada Point-of-Rental Software Full time_**About the role...**_ As a Customer Success Manager, you will be a trusted advisor to PoR customers, helping them succeed with our products and ensuring they receive maximum value from our solutions throughout their PoR Journey. You’ll be responsible for understanding customer requirements, driving adoption and retention, and delivering an EPIC...
-
Customer Success Manager
5 months ago
Remote, Canada Expedibox Full time**Your Role at Expedibox** Expedibox specializes in the sale and operation of smart parcel lockers that connect, simplify, and optimize the shipping and receiving of parcels. As one of Canada's leaders, we are excited to expand our team and are looking for a bilingual Customer Success Manager to serve and retain our existing customer base. If you are...
-
Customer Success Manager
5 months ago
Remote, Canada Athennian Full time**Customer Success Manager** **Full-time, Permanent** **Remote within Canada** **Company Overview** Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370,000 business entities in almost every country are managed on...
-
Customer Success Manager
5 months ago
Remote, Canada Improvado Full timeImprovado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...
-
Customer Success Manager
5 months ago
Remote, Canada Wiser Solutions Full timeCompany Description Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available...
-
Client Success Associate
5 months ago
Remote, Canada Maple Full time**ABOUT MAPLE** Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and...
-
Customer Success Manager
6 months ago
Remote, Canada AKA Media Full time**Company Description** A.K.A. New Media Inc (A.K.A.) is a rapidly growing company purpose-built for the not-for-profit sector. Our SaaS solution raisin® supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and international development. As the Client...
-
Customer Success Manager
5 months ago
Remote, Canada b2bscale.io Full timeThe **Customer Success Manager** makes sure that every client gets incredible results. You are also responsible for making sure that they have an incredible experience as a client. **Location: Fully Remote! **We are an online company, you are not required in any physical location. **OTE**: $60,000 to $80,000 per year (CAD) **Growth Opportunities**: 1....
-
Sales / Customer Success
5 months ago
Remote, Canada DataDocks Full timeYou're looking to work for an exciting company, right? Are you looking for the opportunity to grow your skill set and work on something different every day? If you're looking for something that is fast-paced and high-growth, then maybe you should consider a career at a software company. Oh, and you don't even have to be a nerdy developer or software engineer...
-
Customer Success Manager Saas
6 months ago
Remote, Canada Laivly Full time**About Laivly** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. **About the Job** The team at Laivly is hiring a...
-
Digital Customer Success Manager
5 months ago
Remote, Canada Pollard Banknote Ltd Full timeWe are looking for a driven and energetic Digital Customer Success Manager to join our Digital Engagement Team in a remote capacity, ideally in the Eastern or Central time zones. As a Digital Customer Success Manager you will be involved in overseeing initiatives, projects, and opportunities for Pollard Banknote’s digital product line with its’ North...