Product Operations Manager

7 months ago

Vancouver, Canada Indigo Books & Music Full time

**Company Description**
**PLEASE NOTE**:
**This is a contract position (18 months) to cover a Maternity Leave.**

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, IndigoSpirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

The Product Operations Manager is responsible for the profitable movement of goods throughout the course of the product life cycle. They lead a team to bring products from door to floor efficiently and effectively. They are responsible for the store’s visual merchandising, ensuring our customers can shop easily with or without assistance, and partner with store leadership to react to sales trends and customer demands so that products are sold at the highest margin rate possible. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:
Functional
- Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the product life cycle
- Ensure efficiency and effectiveness of product flow processes by assessing and analyzing sales performance and key process scorecard data and creating action plans to address gaps
- Partner on regular visual merchandising assessments; provide product flow insight and create and own the resulting action plan
- Lead changeover process, and partner with General Manager, Regional Visual Manager, on home-office merchandising initiatives and facilities work
- Lead all visual and door to floor operations, manage all Back of House (BOH) areas, sales floor promotional set-ups, and the markdown process
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
- Proactively identify and anticipate customer expectations and needs
- Open and close store and manages sales floor
- Lead the store’s joint health and safety committee, ensure the health and safety of employees and customers is top priority, and ensure the store complies with all provincial health and safety policies and procedures

People
- Build strong teams by attracting and developing the best talent
- Bring out the best in others; empower and constructively stretch talent
- Give authentic feedback on performance and potential
- Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage others to receive input
- Encourage others to freely share their point of view and be open to feedback
- Accountable for the overall engagement, productivity, turnover, and bench strength of the team

Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion, and influence change through your team and/or the organization

**Qualifications**
WHO YOU ARE:

- College degree preferred or equivalent job experience
- 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French/English) is required for all positions in Quebec

**Additional Information**

**WELCOME HOME

  • Program Manager, Extended Producer Responsibility

    7 months ago

    Vancouver, Canada Product Care Association Full time

    **Program Manager**, Recycling & Extended Producer Responsibility Full time, Monday through Friday, 8:30 am to 4:30 pm Hybrid - minimum 3 days per week in the office Location: 2238 Yukon Street, Vancouver, BC **About The Position** The Program Manager is responsible for the successful development, approval, implementation, and ongoing management of the...

  • Client Services Manager

    7 months ago

    Vancouver, Canada Product Care Recycling Full time

    **Client Services Manager** Office Location: 2238 Yukon Street, Vancouver, BC **About The Position** The Client Services Manager is responsible for the management of participant and revenue services on behalf of Product Care, for our client’s programs in California, Connecticut, Rhode Island and Oregon, etc. for the end-of-life collection and recycling...

  • Sales Development Representative

    7 months ago

    Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...

  • Operation Product Manager

    7 months ago

    Vancouver, Canada Hudson Group Full time

    **Grow With Us!** Hudson-Dufry is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. **What we will offer you**: - **Competitive Salary of: $65,000- $75,000 anually**: - Hudson/Dufry PerkSpot Discount - 20% Hudson/Dufry Employee...

  • Operation Product Manager

    7 months ago

    Vancouver, Canada Dufry Full time

    **Grow With Us!** Hudson-Dufry is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. **What we will offer you**: - ** Competitive Salary of: $65,000- $75,000 anually** - Hudson/Dufry PerkSpot Discount - 20% Hudson/Dufry Employee...

  • Marketing Automation Manager

    7 days ago

    Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...

  • Product Operations Manager

    7 months ago

    Vancouver, Canada Indigo Full time

    Company Description **PLEASE NOTE**: This is a contract position (18 months) to cover a Maternity Leave. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, IndigoSpirit, Chapters and Coles stores...

  • Customer Success Manager

    6 months ago

    Vancouver, Canada Push Operations Full time

    **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...

  • Product Operations Manager

    1 week ago

    Vancouver, Canada Arc'teryx Full time

    **Your Opportunity at ARC’TERYX**: - As the Product Operations Manager for Creative,you will partner closely with multiple stakeholders throughout the organization to support the evolution and management of the Go-to-Market process, with a specific focus on the Product Creative (Design, Development, Colour and Advance Concepts) teams’ inputs and...

  • Product Development Operations Manager

    3 weeks ago

    Vancouver, Canada Moe's Home Collection Full time

    About UsMoe's Home Collection is a dynamic and innovative company that seeks a highly organized and detail-oriented Product Development Operations Manager to join our team. We are committed to creating exceptional home furnishings, and this role plays a critical part in ensuring the timely execution of product development operations.Job SummaryWe are seeking...

  • Digital Media Specialist

    7 months ago

    Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...

  • Product Operations, Program Manager

    7 months ago

    Vancouver, Canada Lululemon Full time

    Product Operations | Program Manager Who we are lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places...

  • Product Operations Program Manager

    1 day ago

    Vancouver, Canada Lululemon Full time

    Product Operations | Program Manager Who we are lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places...

  • Territory Business Manager

    7 months ago

    Vancouver, Canada Valvoline Global Operations Full time

    **Why Valvoline?** We’ve been in the car business for more than 150 years, starting with the invention of the world’s first branded motor oil. Today, we’re a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence. As we often say, it starts with **all** of our people —...

  • Production Operations Manager Lead

    1 day ago

    Vancouver, British Columbia, Canada Bardel Entertainment Full time

    Lead Production Manager PositionAt Bardel Entertainment, a renowned animation studio with a rich history of producing critically acclaimed content, we are seeking an experienced Production Operations Manager Lead.This pivotal role is responsible for managing day-to-day production operations within specific departments of our animated feature, collaborating...

  • Program Manager, Product Operations

    3 months ago

    Vancouver, Canada Apryse Full time

    **The Role**: **Responsibilities**: **Agile** - Partner closely with product engineering teams to improve predictability and reliability using agile methodologies. - Guide and facilitate Scrum ceremonies, including daily stand-ups, sprint planning meetings, sprint reviews, and retrospectives to ensure full team engagement with a focus on growing the...

  • Product Operations Manager

    7 months ago

    North Vancouver, Canada Arc'teryx Full time

    **Your Opportunity at ARC’TERYX**: - As the Product OperationsManager - Creative, you partner closely with multiple stakeholders throughout the organization to support the evolution and management of the Go-to-Market(GTM) process, with a specific focus on the inputs and outputs of the Product Creative teams (Design, Development, Colour and Advanced...

  • Product Innovation Operations Manager

    3 days ago

    Vancouver, British Columbia, Canada Lululemon Athletica Full time

    About lululemonWe are a yoga-inspired technical apparel company that aims to elevate the world through the power of practice. Our innovative products, emphasis on stores, commitment to our people, and connections with communities drive our success.Job OverviewThis role is part of our Product Innovation team, responsible for shaping the future guest...

  • Product Operations Project Manager

    1 week ago

    Vancouver, Canada Lululemon Full time

    Product Operations | Project Manager Who we are lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places...

  • Sdr Manager

    7 months ago

    Vancouver, Canada Push Operations Full time

    **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...