Program Manager, Extended Producer Responsibility

3 weeks ago

Vancouver, Canada Product Care Association Full time

**Program Manager**, Recycling & Extended Producer Responsibility

Full time, Monday through Friday, 8:30 am to 4:30 pm
Hybrid - minimum 3 days per week in the office
Location: 2238 Yukon Street, Vancouver, BC

**About The Position**

The Program Manager is responsible for the successful development, approval, implementation, and ongoing management of the provincial product stewardship programs operated and managed by Product Care, including administration and operations.

**Responsibilities**:
**Leadership**
- Provide leadership, support, direction, and mentorship, to direct reports including recruitment and selection, training, and performance management, etc.
- Assign and oversee duties to direct reports and contractors to ensure program goals and commitments are met.
- Ensure direct reports practice and follow all appropriate procedures and standards.
- Ensure direct reports have the tools, knowledge and training to perform their roles and contribute towards the successful delivery of programs.
- Provide quality guidance and service to external programs.
- Contribute to the organization’s overall strategy priorities, goals and objectives.
- Support cross-function and cross-program information sharing.

**Program Management**
- Design and successful implementation of program goals, initiatives, and annual plans to meet the regulatory requirements/program commitments of all applicable programs and strategic priorities of the organization.
- All aspects of program delivery, compliance and ensuring cost efficient, compliant programs are delivered within approved budgets.
- Lead and oversee research, planning, implementation, and evaluation of programs and services.
- Manage, liaise, and build relationships with various stakeholders including but not limited to provincial regulators/oversight bodies, local government, industry members and industry associations, third party auditors and service providers.
- Attend and present at events and conferences, as required, as the face of the program(s) to build and maintain positive relationships with key stakeholders.
- Liaise with client representatives through the planning, organization and leading meetings, presentation of program reporting and managing client commitments.
- Develop policy for programs in relation to program needs and regulatory requirements.
- Coordinate work of supporting departments to ensure an efficient operation and effective service delivery for the program, with the objective of continuous improvement.
- Manage stakeholder relations and communications including industry members, consumers, regulators and trade associations.
- Analyze and prepare program reports and other documentation for internal and regulatory reporting.
- Conduct research and analysis to develop strategies and find synergies for continuous improvement of program operations, performance and internal processes.
- Create and recommend strategic plans and policy direction for program development.
- Proactive risk management.
- Develop and manage program budgeting.
- Develop and manage key performance indicators.
- Oversee and manage tracking the development and growth of collection systems.
- Manage the growth and development of collection networks (collection sites and collection events) and the administration and management of collection contracts.
- Work with other provincial program managers and directors to understand their program similarities and differences to move towards consistency in program and stewardship administration.
- Respond to regulatory changes and needs.

**Analysis & Reporting**
- Development and submission of annual reports to the various Ministry of Environment and oversight bodies, including any required third-party audit.
- Management and board reporting, including dashboards, trends, new program initiatives.
- Create models to analyze various performance metrics and scenarios.

**Financial Management**
- Create and manage program budgets for programs.
- Oversee the financial performance of programs.
- Work with finance team on fee setting and modifications.

**What You Bring**
- Post-secondary education in environmental studies, sustainability, engineering, business or equivalent experience.
- Minimum of 5 years, program or project management, waste management, stewardship experience or similar high-paced management role.
- Strong program and project management skills.
- Effective communications skills, written and verbal, with the ability to listen and persuade.
- Analytical thinking, very good problem solving and troubleshooting skills.
- Proactive, takes initiative, and strong work ethic.
- The ability to multitask is essential.
- High energy level with an ability to inspire and motivate staff to meet objectives and deadlines.
- Proficient in MS Office Suite.
- CRM and database management experience is an asset.
- Legally able to work in Canada full time, without restrictions.

**What We Offer**
- Product Care offers a competitive salary (

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