Customer Experience Representative Guelph
4 months ago
Are you looking for a great place to work where you can make a difference? TIGER Drylac is the perfect place for you.
**At TIGER, We don't just hire to fill a position, we hire to expand our family. Join to our TIGER Family #joinTIGER**
**If you are looking to move to Ontario, this might be a good fit for you**
**Duties and responsibilities include**:
- _Receiving and processing telephone requests at a fast pace environment_
- _Working with customer complaints_
- _Completing all necessary paperwork for orders, invoices, credits, and new customers_
- _Recording and processing requests for brochures, panels, data and MSD sheets_
- _Following up on purchase orders, delivery issues, customer inquiries, credits, and lab orders_
- _Communicating with Sales Representatives about customer inquiries and order_
- _Supporting and promoting “TIGER’s Great Place to Work" and Liberating Organism Culture_
**Required Qualifications**:
- High English proficiency is a must.
- Spanish and French an asset.
- _3+ years’ experience working in Customer Service (on the phone)_
- _Excellent customer service/interpersonal skills_
- _Pleasant and professional phone etiquette_
- _Excellent organizational skills and a proven ability to multitask with strong attention to detail_
- _Proficient in Microsoft Office suite (Word, Excel & Outlook)_
- _SAP knowledge an asset_
**TIGER Canada, Inc** is an **equal opportunity employer **that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. **TIGER Drylac Canada, Inc **makes hiring decisions based solely on qualifications, merit, and business needs at the time.
**_Sustainability at TIGER:_**
- TIGER's clearly delineated path towards a green, sustainable future is reflected in distinctive milestones in our product range: environmentally friendly powder coatings, water-based digital inks and coatings, high-performance polymers for additive manufacturing (AM), along with the closed-loop management of our processes and our resource-conserving use of energy and materials. We have been reporting on our material and energy flows since the mid-1990s. This transparency forms the basis for our strategic green goals and measures._
**Salary**: $49,000.00-$53,000.00 per year
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