Customer Service Representative

6 months ago

Quebec City, Canada BMO Financial Group Full time

1181 Turnbull Avenue Quebec Quebec,G1R 0B5

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Compensation and Benefits**:
$33,850.00 - $44,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

  • Customer Service Representative

    3 months ago

    Quebec City, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Quebec City** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada COGIR Immobilier Full time

    Job Title: Customer Service Representative">About the Company:">Le Boisé Vanier, a private residence for seniors located along the St-Charles River, is looking for a full-time customer service representative.">Job Description:">We are seeking a detail-oriented and organized individual to join our team as a customer service representative. In this role, you...

  • Customer Service Representative

    6 months ago

    Quebec City, Canada Sani Marc Inc Full time

    **Customer service representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Québec -Québec Quebec G1N 3N1 **As soon as possible**Schedule: Monday to Friday (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility **and control of your files by doing whatever it takes and making sure it’s...

  • Customer Service Representative

    6 months ago

    Quebec City, Canada DC UNDER CAR SOLUTIONS Full time

    We are looking for motivated and passionate Customer Service Representatives that want to make a difference! Looking for full time schedules, Monday to Friday. Please review the following info for more details! **Customer Service Representative Job Responsibilities**: - Serves customers by providing product and service information and resolving product and...

  • Customer Service Representative

    6 months ago

    Quebec City, Canada Safety Express Ltd. Full time

    Safety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic, highly motivated, and experienced Customer Service Representative to join our dynamic team. OBJECTIVE The Customer Service...

  • Customer Service Representative

    6 months ago

    Quebec City, Canada BMO Financial Group Full time

    1600 boulevard Lebourgneuf Quebec Quebec,G2K 2M4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    6 months ago

    Quebec City, Canada BMO Financial Group Full time

    205 Joseph-Casavant Ave Quebec Quebec,G1C 7X8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 months ago

    Quebec City, Canada BMO Financial Group Full time

    8400 boul Henri-Bourassa, #100 Quebec Quebec,G1G 4E2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    1 month ago

    Quebec City, Canada BMO Financial Group Full time

    1181 Turnbull Avenue VILLE DE QUEBEC Quebec,G1R 0B5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada COGIR Immobilier Full time

    About COGIR ImmobilierCOGIR Immobilier is a private residence for seniors located along the St-Charles River. Our community offers a warm and welcoming environment for our residents, with various amenities and services to support their well-being.Job SummaryWe are seeking a skilled Customer Service Representative to join our team as a Weekend Front Desk...

  • Operations Customer Service Representative

    1 week ago

    Quebec City, Canada Intelcom | Dragonfly Full time

    Ride the next mile with us! Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being organized so that all packages are accounted...

  • Customer Service Representative

    7 months ago

    Quebec City, Canada UniFirst Full time

    Where will a UniFirst Career take you? As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry. UniFirst is recognized on the Forbes "Platinum 400 - Best Big Companies" List. With over 14,000 employee Team Partners...

  • Customer Service Representative

    1 week ago

    Quebec City, Canada Belron Canada Inc. Full time

    Unlock Your Potential in a Dynamic Customer Service RoleWe are seeking an enthusiastic and detail-oriented individual to join our team as a Customer Service Representative for the summer season.About the Opportunity:This is a full-time position, 37.5 hours per week, from April to September, with the possibility of permanence.The hourly rate of $20.00...

  • Customer Service Representative

    2 months ago

    Quebec Province, Canada Quadra Group Full time

    **Position**: Customer Service Representative **Location**: Vaudreuil-Dorion, Quebec **Status**: Full-time, permanent (1) **Workplace Flexibility**: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office. Do you have a strong background in raw materials distribution and are you committed to customer excellence?...

  • Customer Service Representative

    1 month ago

    Québec City, Canada Smart & Biggar Full time

    Customer Service Representative Montreal Metropolitan Area, QC, Canada ● Montreal, QC, Canada ● Pincourt, QC, Canada ● Vaudreuil-Dorion, QC, Canada Req # Friday, November 15, Position: Customer Service Representative Location: Vaudreuil-Dorion, Quebec Status: Full-time, permanent Workplace Flexibility: We have a policy that allows...

  • Pm Customer Counter

    6 months ago

    Quebec City, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Quebec City, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Bilingual Customer Service Representative

    7 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Customer Service Representative

    3 weeks ago

    Québec City, Canada Lebeau Vitres d'Autos - Ste-Foy Full time

    CUSTOMER SERVICE REPRESENTATIVE JOB AT QUÉBEC CITY FOR LEBEAU VITRES D'AUTOS - STE-FOY.Expected salary rangeup to $23.50 / hWorkplace : Québec City, QCTasksAnswer phone requestsCustomer follow-upCustomer serviceREQUIREMENTSExperience1 year as Customer Service Representative1 year as Liaison AgentDriver's licensePassenger Car Driver's...

  • Insurance Customer Service Representative

    7 months ago

    King City, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

    **Insurance Customer Service Representative - Desjardins Insurance Agent Team Member**: **Commission-Based - Remote** Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic...

  • Customer Service Representative

    6 months ago

    Quebec City, Canada Scotiabank Full time

    Requisition ID: 183168 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Lebourgneuf, QC/ Permanent/ Part-time 11.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is...