National Sales Development Manager

2 months ago

Abbotsford, Canada Fraserway RV Full time

**Get Ready For Your Next Adventure**

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal: to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV sales & rentals dealership and we are looking for the best to join our team for our ongoing growth journey.

We are humble and proud to say that since 2016, Fraserway RV has been selected for the **RV Business Top 50 Dealer Awards in North America** and the Top 5 **"Blue Ribbon"** award that recognizes just five dealerships who are truly exemplary in the categories of customer care, service, staff training, marketing, and community service.

**OUR** **VISION**

**To** **be** **Canada’s** **#1** **RV** **Adventure** **Company, **inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

**OUR** **MISSION**

**As** **a** **team,** **we** **do** **everything possible to** **ensure** **our** **customers’ **RV** **adventure** **dreams** **are** **realized.**

We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.

The **National Sales Development Manager (NSDM)** plays a pivotal role in empowering our national sales & F&I teams to excel in delivering critical performance outcomes. By strategically partnering with our external sales training experts, Sales Specialists, Sales Managers, F&I Managers, General Managers in the field, and National Sales Support, the NSDM will maximize sales effectiveness, drive revenue, elevate customer satisfaction, and exceed profit targets. The Fraserway RV Sales Concierge Process, rooted in our core values, will serve as the cornerstone of all coaching and mentoring, fueling a culture of excellence and unwavering commitment to success.

The National Sales Development Manager (NSDM) will bring vision, inspiration, and mentorship to our Sales Consultants and sales leadership team nationwide, fostering a vibrant, inclusive environment that fuels creativity, morale, and sales growth. Through strengthening the team's capabilities, the NSDM will serve as a proud ambassador for Fraserway RV within the industry and community. With adventure and a love for the outdoors at their core, this leader’s passion will ignite a similar spirit throughout the sales organization. Success in this role will be defined by the collective achievements and growth of the teams they inspire and lead.

**Mandate**
- Ensure the Sales Manager, Sales Consultant & F&I teams initiatives are aligned, and the team behaviours support the Company Mission, Vision & Values.
- Train / coach our Sales Managers to become better leaders & coaches of their sales teams.
- Support GM’s and Sales Managers in the strengthening of their sales cultures through recruitment, onboarding, mentoring and training.
- Deliver YOY market share growth as defined by unit sales (Sales/Parts/Services) within territories where Fraserway operates.
- In partnership with the Vice President - Dealerships & Sales and the National Leadership Team, achieve expected top-line, bottom-line and market-share results in alignment with short and long-term Dealership and overstretching Fraserway RV Business Objectives.
- Relentless pursuit of excellence in servicing our employees (eNPS) and our customers (cNPS).

**Primary Responsibilities**

***Sales Strategy Development**:

- Develop a comprehensive, sales strategy focused on growth and retention of new and existing customers, identifying high growth markets and territory specific plans. Support the setting of targets and implantation of agreed plans.
- Lead and support in Shows and Dealerships 80%-90% of the time
- Implement sales tools and technologies to streamline operations and improve efficiency
- ATN / training partner point person / liaison

***Financial Services Strategy Development**:

- Create programs and training to drive profits, opportunities, and structuring deals in line with our business plans and company values.
- Enhance relationships with business partners to differentiate FWRV from out competitors. Ensure we have a best-in-class program that supports the Fraserway values and builds lifetime customers.
- Build annual programs and training that enhance national sales and marketing. Enhance relationships from the Business Office to all other departments by working to ensure a real time resolution to issues. Improving the interactions and processes between sales, business office and service. Promote, train and develop a positive, harmonized, winning relationship with all Sales Managers

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