Sales Support Associate

6 months ago

Abbotsford, Canada National Cable Specialists Full time

This is a multi-function role in a Business Centre. Reporting to the National Cable Specialists Sales Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.
‍
KEY ACCOUNTABILITIES
- Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction
- Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers
- Work cooperatively with sales team to support the administration of sales functions when required

DUTIES:

- Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
- Assist in, where necessary, the various functions in office sales and administration, including:

- Liaise with operations and purchasing personnel while entering orders;
- Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;
- Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);
- Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
- Process Return Merchandise Authorization (RMA) and Reel Return paperwork;
- Ensure proper administration in the management of freight claims and reel returns;
- Run Customer Sales Report for sales team;
- Keep note of non-stock items frequently requested and share findings with sales team and purchasing;
- Track no-charge “penny” reels and paid reels according to your branch’s policy;
- Perform over-the-counter sales if your branch supports it;
- Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them;
- Look after the accounts of those salespeople on vacation and/or holidays.
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
- Ensure superior customer service is the objective during each customer interface;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
- In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
- Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:

- Learn from the sales team about best practices in sales and product solutions;
- Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
- Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
- Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:

- Learn about market pricing, from interactions with customers, the sales team and individual research;
- Enroll in vendor training events for main vendors;
- Attend keynote talks on market updates and product lines;
- Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).
- Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
- Generate sales leads to be evaluated and pursued by frontline sales team;
- Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways;
- Distribute Marketing materials to sales team when required;
- Assist in coordinating promotional events;
- Performs any other duties as required by management

QUALIFICATIONS:

- Grade 12 minimum completed; Ideally 1-2 years of related experience;
- Strong communication and people skills, initiative;
- Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
- Interest and capabil

  • Sales Support Associate

    2 months ago

    Abbotsford, Canada United Agri Systems Canada Inc. Full time

    United Agri Systems is a premier provider of poultry and milling equipment, systems and controls, as well as cow comfort products serving the Fraser Valley, Vancouver Island and BC Interior agricultural communities. We are currently looking for a **Sales Support Associate **for our **Abbotsford, BC** location. **Key Responsibilities**: - Managing project...

  • Sales Associate

    1 month ago

    Abbotsford, Canada Ricki's Full time

    **RICKI'S** **SALES ASSOCIATE** **SEVEN OAKS SHOPPING CENTRE - ABBOTSFORD, BC** **PART TIME** As a Sales Associate with Ricki’s you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion! **What You’ll Love** -...

  • Sales Associate

    5 months ago

    Abbotsford, Canada Ricki's Full time

    **RICKI’S** **SALES ASSOCIATE** **Seven Oaks Shopping Centre, Abbotsford, B.C.** **PART TIME** As a Sales Associate with Ricki’s you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion! **What You’ll Love** -...

  • Sales Associate

    6 months ago

    Abbotsford, Canada Cleo Fashions Inc Full time

    **CLEO** **SALES ASSOCIATE** **Sevenoaks Shopping Centre, Abbotsford, British Columbia** **PART TIME** As a Sales Associate with cleo you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion! **What You’ll Love** -...

  • Sales Associate

    1 month ago

    Abbotsford, Canada Ricki's Full time

    *RICKI'S**SALES ASSOCIATE**SEVEN OAKS SHOPPING CENTRE - ABBOTSFORD, BC**PART TIME*As a Sales Associate with Ricki’s you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion!*What You’ll Love** Expand your closet with...

  • Sales Associate

    4 weeks ago

    Abbotsford, Canada Ricki's Full time

    *RICKI'S**SALES ASSOCIATE**SEVEN OAKS SHOPPING CENTRE - ABBOTSFORD, BC**PART TIME*As a Sales Associate with Ricki’s you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion!*What You’ll Love** Expand your closet with...

  • Sales Associate

    6 months ago

    Abbotsford, Canada Rogers Communications Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...

  • Sales Associate

    1 month ago

    Abbotsford, British Columbia, Canada BC Liquor Stores Full time

    Job SummaryBC Liquor Stores is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales goals.Key ResponsibilitiesProvide excellent...

  • Sales Associate

    4 weeks ago

    Abbotsford, BC, Canada Ricki's Full time €17

    *RICKI'S**SALES ASSOCIATE**SEVEN OAKS SHOPPING CENTRE - ABBOTSFORD, BC**PART TIME*As a Sales Associate with Ricki’s you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion!*What You’ll Love** Expand your closet with...

  • Sales Associate

    6 months ago

    Abbotsford, Canada QE Home Full time

    QE Home is a designer bedding retailer with over 75 stores across Canada, and a fast-growing e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing customers with beautiful, affordable, comfortable, and eco-friendly bedding solutions — crafted in house by our design team — along with exceptional and...

  • Sales Associate

    3 weeks ago

    Abbotsford, British Columbia, Canada ACC Gold and Diamond Jewellers Ltd Full time

    We are seeking a Sales Associate to join our team at ACC Gold and Diamond Jewellers Ltd. The successful candidate will be responsible for:Operating a cash register and handling customer transactions.Providing excellent customer service and ensuring a positive shopping experience.Assisting customers with purchases and resolving any issues that may...

  • Sales Associate

    3 weeks ago

    Abbotsford, Canada Pioneer Auto Group Full time

    **Job Title**: Sales Associate - Car Dealership At Pioneer Auto Group, we are passionate about providing our customers with exceptional automotive experiences. We take pride in offering a wide range of high-quality vehicles and outstanding customer service. As a Sales Associate, you'll have the opportunity to join our dynamic team and contribute to our...

  • Sales Associate

    4 weeks ago

    Abbotsford, BC, Canada Ricki's Full time

    *RICKI'S**SALES ASSOCIATE**SEVEN OAKS SHOPPING CENTRE - ABBOTSFORD, BC**PART TIME* As a Sales Associate with Ricki’s you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion!*What You’ll Love** Expand your closet...

  • Sales Associate

    6 months ago

    Abbotsford, Canada 7-Eleven, Inc. Full time

    Overview: The person who greets and helps customers in a local 7-Eleven is the most important person in the 7-Eleven corporation. Bar none. You are the face of our company. You are 7-Eleven to our customer. We rely on you to provide outstanding service; maintain a clean, customer-friendly environment; stock and merchandise products; and, naturally, operate...

  • Sales Associate

    6 months ago

    Abbotsford, Canada Silver Hills Bakery Full time

    Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share. Joining our family means being part of a quickly growing community that is truly committed to delivering...

  • Sales Associate

    6 months ago

    Abbotsford, Canada SalonCentric Canada Full time

    **Sales Associate** Salon Centric is the premier national distributor of salon professional products in the U.S. Created by L’Oréal USA in 2008 with 585 SalonCentric stores and 260 StateǀRDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence and footprint in Ontario. Our vision is to inspire the Beauty Community to...

  • Sales Associate

    3 months ago

    Abbotsford, Canada Bolt Fitness Full time

    *Overview* *Responsibilities* - Provide outstanding customer service by assisting shoppers with product selection and inquiries - Utilize phone etiquette to handle customer inquiries and resolve issues - Process transactions accurately using Point of Sale (POS) systems - Communicate effectively with customers to understand their needs and recommend...

  • Retail Sales Associate

    7 months ago

    Abbotsford, Canada Abbotsford Canucks Full time

    **Position**: Retail Sales Associate **Department**:Abbotsford AHL & Abbotsford Centre **Reports to**: Manager, Fan Experience & Retail Are your ready to join the Team? Your Abbotsford Canucks are seeking energetic, passionate individuals who want to be part of the action. We are excited to create memorable moments for our fans and guests of Abbotsford...

  • Trainee Sales Associate

    6 months ago

    Abbotsford, Canada AutoCanada Inc. Full time

    **Trainee Sales Associate** **Abbotsford Volkswagen** **Abbotsford, British Columbia** Do you LOVE talking to people & can build rapport easily? If the chance to grow & learn in the auto industry excites you! If you possess a natural flair for conversation and have a knack for building lasting relationships, then you could be the next member of our...

  • Retail Sales Associate

    1 month ago

    Abbotsford, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a highly skilled Retail Sales Associate to join our team at beBee Professionals in Abbotsford. As a Retail Sales Associate, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash,...