HR Advisor

5 days ago

Mississauga, Canada Philips Full time

**Job Title**: HR Advisor

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**

You’ll be efficiently handling 100K+ HR inquiries a year, with a focus on continuous improvement and high level of engagement. In the role, you will be a part of the Philips People Services (PPS) Organization. PPS is the first point of contact for Global/local HR topics, fostering an ecosystem that inspires inclusion and enables all of our people to thrive. You will collaborate with PPS team members and key stakeholders to implement and execute on Philips’ HR operating model. The team supports Philips employees throughout the employee lifecycle, with a common goal to put the customer at the heart of what we do. This role will be located in Mississauga, Ontario, with main responsibility to support our 600+ Canadian employees and then also assist with our US based employees.

***French-Canadian and English fluency are non-negotiable pre requisites for this role**. Role will need to communicate with our Canada employees face to face, over the phone, and through our HR Case Management tool.**

**Ability to work between the hours of 8am-6pm CST is preferred**. This is a Hybrid role, that will need work 3 business days in our Mississauga, Ontario office and then remainder of the time remotely.**

**You are responsible for**
- Confirming service level agreements are met and providing end-to-end customer support resulting in accurate and efficient transactions / inquiry resolution and high levels of customer satisfaction
- Handling high volume inquiries related to benefits, payroll, retirement and other HR related issues from first contact
- Supporting customers on Workday, and other relevant HR systems for completing transactions.
- Providing transactional and administrative services related to in scope HR processes
- Performing customer-related data gathering
- Escalating cases to appropriate stakeholders and centers of expertise where guidance or clarification of policies and procedures is required
- Sharing of ideas and information to ensure consistency throughout the team
- Supports cross-functional team activity within PPS (Philips People Services), centers of expertise, and stakeholders on special projects
- Potential training of new Contact Center Advisors

**You are part of**

The Philips People Services (PPS) organization, reporting to the North America People Services Leader (based in Nashville, TN).

**To succeed in this role, **you’ll need a customer-first attitude and the following**
- Bachelor’s degree preferred
- Call center or customer service experience preferred
- Strong verbal and written writing skills
- Experience in customer service in a fast paced environment
- Ability to consistently deliver high quality customer service in a professional and efficient manner
- Knowledge of HR processes, systems and policies (Workday and ServiceNow experience a plus)
- Ability to answer queries on own initiative by effective use and interpretation of relevant data/available information
- Able to work in a changing environment to meet demanding deadlines and timescales
- Ability to work as part of a team or on own initiative
- Preferred work hours are between 8AM - 6PM CDT

**In return, we offer you**

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

**How we work at Philips**

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing dem

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