Program Assistant

3 months ago

Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> Student Affairs -> Student Services- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
- Posting Close Date- 24 September 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $4,305.00 - $4,438.00- Additional Posting Information:
- N/A- Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.- Classification- PB7- Hours of Work- Monday - Friday; 8:30 am to 4:30 pm- Start Date- 11/1/2024- End Date- 10/31/2025- Employee Group:
- CUPE 951 - Term- # of Hires Needed- 1- Category- Other- About this OpportunityThe Division of Student Affairs (STUA) is made up of four departments with 26 reporting units that work together to help create an environment where our students are actively engaged in their academic pursuits and the co-curricular life of the university. From Food Services to Academic Advising, each of the units of Student Affairs exists to help UVic students succeed. This new position works across the STUA portfolio and is housed within Student Development and Success (SDAS), which focuses on the development and implementation of strategic student support models, co-curricular engagement programming, and serving as a key resource for both the Division of Student Affairs and campus leaders as it relates to student retention and satisfaction planning and initiatives. SDAS also focuses on the establishment of a new professional development program available to all staff across the Division.

The International Centre for Students (ICS), a unit within the Department of Student Services, is a centralized resource which provides services, information and supports for all international students including degree-seeking, incoming and outgoing exchange students, visiting and visiting research students.

**Please note: This position is an on-campus position and does not have a remote component**
- Job SummaryA unit within the Department of Student Services, the International Centre for Students (ICS) is a centralized resource providing programs, information, supports and non-academic advising that:

- foster intercultural relationships and global learning;
- honour the individual and collective experiences of international students; and
- help create a campus community that nurtures a sense of belonging, respect, and global mindedness.

ICS plays a key role in supporting and contributing to the retention and success of international students and providing international and intercultural opportunities for domestic, international, and indigenous students.

The Program Assistant reports to the Associate Director, International Centre for Students but also receives day-to day guidance and supervision from the Managers, Director and Advisers. The Program Assistant provides administrative and data support for the ICS Program teams and information and guidance to students, staff and faculty. This position manages the ICS program’s information systems and provides document processing, event support, data entry, multimedia creation and communication and social media support. In addition, the Program Assistant provides coverage for the Frontline Assistant as needed.
- Job Requirements**Experience**:
Must have a minimum of two (2) years of recent experience in a similar position, preferably in a post-secondary or institutional environment or an equivalent combination of education, training and experience.

Related work experience should include:

- Providing administrative support to a high volume professional office.
- Providing high quality customer service.
- Handling personal, confidential and sensitive information.
- Effectively navigating and using a variety of office equipment, computer software and programs including (MS office, databases, spreadsheets, social media tools such as Instagram, Facebook, Twitter, etc.).

**Knowledge/Skills/Abilities**:

- Demonstrated commitment to valuing the principles of truth, reconciliation and respect, equity diversity and inclusion, and contributing to an inclusive working and learning environment.
- Strong organizational and time management skills with advanced attention to detail and accuracy.
- Proven ability to provide excellent customer service in a fast paced environment on a daily basis.
- Excellent interpersonal, oral and written communication skills.
- Strong student-service-oriented approach to work.
- Awareness, and ability to communicate effectively with diverse cultures and identities with respect and diplomacy.
- Ability to maintain confidentiality.
- Proficient with the use of computerized systems and software, and social media tools (Instagram, Facebook, Twitter, WhatsApp).
- Ability to exercise independent judgment within the parameters of the responsibilities of the role.
- Ability to work both independently and as part of a team, with adaptability in order to back up in other areas of responsibility as n

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