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Change Integration Consultant
2 months ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**Please note that is opportunity is a 12 months contract role.**
The Change Integration Consultant **leads** **the integration of both technical and business solutions into Operations**. They are responsible for consulting on intake requests, assessing operational impact, creating repeatable lean processes, establishing best practice standards, supporting change management, providing training and ensuring the successful operationalization of mid to large sized projects.
**Responsibilities**:
- **Lead and consult on projects **that require operational solution design
- ** Lead business solution projects **from ideation to implementation.
- **Manage and coordinate teams **to support operationalization.
- Complete analysis and **assess impact to Operational processes **and teams (volumes/effort)
- **Collaborate** with knowledge management experts, lean process design experts and others to ensure operational best practices are in place and followed.
- Partner with operations to identify and represent **operational improvement** ideas (ex. Automation opportunities, process improvements, enhancements).
- **Create process flows and process maps** to support our target state service design
- ** Develop process documentation **or work with technical writers to build processes in support of Operations
- **Support change management **activities to ensure operational readiness of process changes
- **Develop and plan operationalization strategies**
- **Train operational staff **on process changes that may result from business or technology solutions
**Key Competencies**:
Domain expertise
- ** Subject matter expertise **and a proven understanding of our business and its operations.
- **Strong collaborator with cross-functional teams **from technology, design, business, and operations
- Risk focused to ensure operational readiness.
- Superb written and oral **communication skills**.
- Extensive knowledge of **process design **and **change management.**
- Proven ability to teach and train all levels of the organization.
- Understanding of both insurance and wealth industry.
Individual Skills
- Ability to provide **thought-leadership** to the team to drive solutions forward
- Strong communication skills with comfort speaking with business stakeholders and influencing others
- Exceptional problem-solving abilities
- Resourcefulness and the ability to partner with experts to identify and roll out **best practices.**
- **Strong leadership abilities **with the ability to manage multiple stakeholder groups.
Mindsets & Behaviours
- ** Client obsessed **with a passion for finding new solutions that drive better client experiences.
- **A desire to achieve operational excellence**
- Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn, pushing teams to do the same
- A love for data & story telling
- Empowers others to fail, learn, and grow
- Encourages an experimental mindset to drive innovation
**What’s in it for you?**
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- A caring, supportive, and inclusive culture
- A collaborative and interactive team environment
- Being part of our journey in developing the next greatest digital experience
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
**Salary Range**:
76,000/76 000 - 125,000/125 000
**Job Category**:
Business Analysis - Process
**Posting End Date**:
09/04/2024
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