Senior Change Management Consultant
3 weeks ago
Location: Toronto, ON (Hybrid)
Duration: Months Contract + possible extension
Description: Work with organizations, by providing expertise, consultative advice, guidance, and coaching, to build knowledge and expertise of change management principles, methodologies, and tools Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions Partner and work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants and leadership to integrate change practices at all levels of the organization Develop and implement change management strategies, plans and framework Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project Leads stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem-solving resulting in successful implementation Ensure that clients/partners and stakeholders are actively engaged in the change, consulted with and communicated to Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy Administer measurement systems to track adoption, utilization, and proficiency of individual changes Develops an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices. General Skills: Experience and knowledge of change management industry standards, best practices, methodologies and tools Experience in development of training, communication, and change management strategies and plans Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc. Strong conflict management, interpersonal and communication skills (written and verbal) Experience with project management fundamentals and understanding of the lifecycle of a project Excellent active listening skills Strong analytical and decision-making abilities Strong presentation and group facilitation skills Desirable Skills: Experience identifying and assessing change impacts to the organization’s business processes and technology solutions to drive business and people adoption Experience leading medium to large transformational change projects Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship, and/or other resistance management activities Experience defining and measuring success metrics and monitoring change progress to track adoption, utilization, and proficiency related to changes Experience managing the change management process, and applying change management best practices to support the project or initiative Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation Ability to influence others, at all levels within the organization, and move towards a common goal Evaluation criteria: Change Management: % Interpersonal, Influencing, and Communications Skills: % Project Management Skills: % Analyzing/Problem-Solving Skills: % Technical Skills: % Must have: - years of Change Management Experience Relationship management experience Communication and consultation experience skills
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