Bilingual Change Management Consultant

2 months ago

Toronto, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**This is a 1-year Full Time contract position in Montreal or Toronto**

Reporting to the Manager, Change Management, the Bilingual Change and Communications Consultant will play a critical role in supporting the Change Management team and governance model for Retail Advice and Solutions (RAS) to support the advisor experience.

The Change Management Consultant role is a key role, accountable for supporting change management activities in the organization. These changes may impact business processes and/or roles, changes in the underlying systems or technology platforms we use, any kind of changes that impact people and whose success is dependent on successful adoption of new ways of working.

**What will you do?**

The bilingual Change Management Consultant plays a role in supporting the execution of change initiatives (programs or projects) achieve their stated objectives and outcomes. This role will focus on the people side of change and at a high level involves:

- Executing the change management strategy and an integrated change management plan through guidance of the change leader on the initiative
- Overseeing and supporting the execution of the change management plan and tactics
- Assessing effectiveness and feedback, and adjusting along the way
- Anticipate and manage resistance as a key part of the Change Plan
- Defining and reporting on relevant metrics to effectively gauge the success of the change in achieving target outcomes

In everyday activities, this role will support the Manager, Change Management and project change lead(s) in change management and communications activities including:

- Manage CM intake assessment process and collaborate within partner relationships to ensure visibility into changes impacting our business partners
- Create and report on a total project portfolio view
- Participate in alignment of priorities
- Support the national advisor information series (Learn and Lead / Learn and Grow)
- Evaluate and ensure business / operational readiness from a people perspective
- Help manage the change deliverables and engagement with impacted stakeholders
- Define and measure success metrics; assess effectiveness of change tactics and use feedback loops to continuously adapt tactics to the intended audience
- Support and engage Change leads, business partners and senior leaders, consult initiative sponsors or project team members as needed

**What do you need to succeed?**
- Bilingualism (French, English) **required**:

- interactions with English and French-speaking customers or partners
- Very high level of professionalism with field leaders, advisors, and partners
- Effective work planning; organized with a natural inclination for flexibility
- Forward-looking with a holistic approach
- Problem solving and root cause identification skills
- Able to work and communicate effectively at all levels in an organization
- Must be a team player and able to work collaboratively with and through others
- Familiarity with project management approaches, previous experience in insurance or financial services and previous experience in similar types of change or transformation initiatives would be considered assets
- Change management certification or designation preferred

**What's in it for you?**
- The opportunity to move along a variety of career paths with amazing networking potential
- An environment of continuous learning and improvement
- Access to our Global Learning Centre, available 24/7 for your learning needs
- A collaborative and interactive team environment
- Joining a reputable organization with over 150 years of history

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
51,700/51 700 - 83,800/83 800

**Job Category**:
Project Management - Process

**Posting End Date**:
22/01/2023

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