![Ambient Mechanical Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Support Representative
4 weeks ago
Ambient Mechanical is a progressive company that believes in training, coaching, and supporting its most valuable resource; its people.
Reporting to the Service Manager, the Customer Service Support Rep communicates with Customers and HVAC Technicians, prioritizing work to be done, scheduling accordingly, and following up to ensure the work is complete and documented completely and in a timely manner. This is a full-time permanent position with a competitive salary and benefits.
**Job Duties Include**:
- Review and prioritize service requests ensuring all the information needed to clearly understand the service required has been listed
- Determine which technician is best suited and available for the work and schedule accordingly
- Update the schedule hourly (or as required)
- Communicate service and schedule activities with the technicians and other service coordinators
- Review work activities that occurred after-hours
- Respond quickly to customers
- Open and assign work orders and process purchase orders using Microsoft Dynamics CRM
- Review work orders submitted by technicians ensuring that they contain all the required information
- Follow-up on open work orders ensuring the work gets done and the order is closed and invoiced
**Preferred Skillset Includes**:
- Able to balance conflicting priorities to manage business priorities and workflow and meet critical deadlines
- Using CRM can accurately input, edit, update and retrieve information on
- Able to check and verify documentation for completeness and accuracy
- Able to work independently and work cooperatively with others in a team environment
- Able to organize work, workspace, and time taking into consideration frequent interruptions and tight deadlines
- Able to calmly listen, assess and clarify problems and respond with options to internal and external customers who may be angry, confused or upset
- Able to provide and request information accurately, efficiently, and diplomatically with customers and the department
- Able to identify and assess problems
- Using logic and reasoning, able to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Able to make sound decisions in the absence of direction
-
Customer Service Representative
4 weeks ago
Vaughan, Canada Stage Windows & Doors Full timeGrow with us as a Customer Service Representative at Stage Windows & Doors! **Company Overview**: Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and...
-
Customer Service Representative
1 week ago
Vaughan, Canada Provident Energy Management Inc. Full timeProvident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...
-
Customer Service Representative
4 weeks ago
Vaughan, Canada Good To Great Solutions Full timeAt Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...
-
Customer Service Representative
2 weeks ago
Vaughan, Ontario, Canada Stage Windows & Doors Full timeGrow with us as a Customer Service Representative at Stage Windows & DoorsCompany Overview:Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom...
-
Customer Service Representative
2 weeks ago
Vaughan, Canada Good To Great Solutions Full timeAt Good to Great So tions, We strive for excellence and re the le - rs in consul - g and cus - er acquisition a - ss Vaughn. We are ing for an entry-level C - omer Service Representative who will play a valuable support rol y providing a superior l el of service to all customers to help them achieve their individual goals. As an entry-level Customer...
-
Customer Service Representative
3 weeks ago
Vaughan, Canada Provident Energy Management Inc. Full time**ROLE**: The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals,...
-
Customer Service Representative
4 weeks ago
Vaughan, Canada Provident Energy Management Inc. Full time**ROLE**: The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals,...
-
Customer Service Representative
3 weeks ago
Vaughan, Canada Provident Energy Management Inc Full timeProvident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...
-
Customer Service Representative
4 weeks ago
Vaughan, Canada Stage Windows & Doors Full timeCompany Overview:Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home markets. Our focus is on providing our customers value through on time...
-
Customer Service Representative
4 weeks ago
Vaughan, Canada Stage Windows & Doors Full timeCompany Overview:Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home markets. Our focus is on providing our customers value through on time...
-
Customer Service Representative
2 weeks ago
Vaughan, Ontario, Canada Stage Windows & Doors Full timeCompany Overview:Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home markets. Our focus is on providing our customers value through on time...
-
Customer Service Representative
4 weeks ago
Vaughan, Canada Robert Half Full timeCustomer Service Representatives might be interested in this opportunity via Robert Half, in a dynamic, rapidly changing call center. Do you love building solid customer relationships? You might be the articulate, highly-skilled Customer Service Representative we're looking for. If you're looking for work in Vaughan, Ontario and can work a permanent...
-
Customer Service Representative
3 weeks ago
Vaughan, Canada People Corporation Full timeWe are seeking a Customer Service Representative to join our BPA team in Wilson. **_ Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months._** **_ This position is 100% in-office._** **_Hours: 8:30am - 4:30pm with rotational...
-
Customer Service Representative
3 weeks ago
Vaughan, Canada Daltile Full timeDal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions. Primary Objective To ensure effective and...
-
Customer Service Representative
3 weeks ago
Vaughan, Canada TOC Logistics Full timeTOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...
-
Customer Service Representative
4 weeks ago
Vaughan, Canada Robert Half Full timeIf you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This long-term contract / contract...
-
Customer Service Representative
2 weeks ago
Vaughan, Ontario, Canada Provident Energy Management Inc. Full timeROLE:The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals,...
-
Customer Service Representative
4 weeks ago
Vaughan, Canada TOC Logistics Full timeTOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...
-
Customer Service Representative
4 weeks ago
Vaughan, Canada Triumph Tool Ltd. Full time**Triumph Tool Ltd. **is one of Canada's leading distributors of high quality metal cutting tools and related niche products, servicing Southern Ontario's precision machining industry since 1979. We are a proud family owned and operated company that strives to bring excellent service and value to our customers. We currently serve the market by way of our...
-
Quality Customer Service Representative
2 weeks ago
Vaughan, Ontario, Canada Stage Windows & Doors Full timeGrow with us as a Customer Service Representative at Stage Windows & Doors Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home markets. Our...