Customer Service Representative

2 weeks ago


Vaughan, Canada Provident Energy Management Inc. Full time

**ROLE**:
The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals, objectives, and agreed upon levels of service are met.

**RESPONSIBILITIES**

**Essential Duties and Responsibilities** include, but are not limited to the following:

- Handling customer inquiries - verbally & written
- Resolve customer complaints ensuring policies and procedures are followed
- Move In/Out Service Orders
- Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
- Record in a clear and concise manner all customer service activities / comments and contact information on customers account
- Assist with New Services, Signed Customer Agreements and Security Deposit requests
- Ensure all Provident policies and procedures are followed.
- Provide a high level of customer service in a professional and courteous environment.
- Provide initiative and ideas on the improvement of work processes.

**CORE COMPETENCIES**:

- Adaptability
- Communication
- Initiative
- Dependability
- Organization Skills
- Teamwork
- Problem Solving

**REQUIREMENTS**
- A minimum of two (2) years’ work experience for a utility provider (preferred)
- A minimum of two (2) years’ work experience in Customer Service
- Must be proficient in MS Office
- Ability to deliver exceptional customer service in a fast paced and changing environment
- Strong written & oral communication skills
- Self-motivated, well organized and the ability to learn quickly
- Excellent interpersonal skills
- Energetic team player
- High-speed home internet is required to support telework if required

**WORKING CONDITIONS**:

- Office environment observing all COVID-19 safety protocols.
- Ability to attend presentations and meetings
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 10lbs may be required.

**P**lease note**: Any estimated salaries represented by Indeed may not be an accurate representation of the earning potential for this position.
- Cricket Energy Holdings Inc. and its subsidiaries have created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005._



  • Vaughan, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...


  • Vaughan, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...


  • Vaughan, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...


  • Vaughan, Canada Provident Energy Management Inc. Full time

    **ROLE**: The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals,...


  • Vaughan, Canada Truck It Personnel Services Inc Full time

    Truck It is looking for a dynamic, enthusiastic Customer Service Representative to join one of North America's largest trusted partners in the supply of materials company in Vaughan. For over 50 years this company has been a trusted company in the supply of materials, manpower and technology necessary for the construction industry and projects that build and...


  • Vaughan, Canada Rocketline Full time

    Rocketline is a leading B2B distributor of five key product groups; Protective Packaging, Food Packaging, Health and Safety Supplies, Material Handling Equipment, and Janitorial Products. Our organization is expanding, and we are recruiting additional Customer Service Representatives to help take our organization to the next level! We are seeking...


  • Vaughan, Canada CountryWide Homes Full time

    **Customer Service Representative** The **Customer Service Representative **will report directly to the Manager of Customer Service. As a member of the customer care team, you'll be delivering front line call centre support to our customers, helping to address a wide variety of issues such as Tarion and PDI inspections, trades and service appointments and...


  • Vaughan, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months. This position is 100% in-office. Working Hours: 7:00am to 5:00pm Monday, Tuesday,...


  • Vaughan, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. **_ Please note that the office location is currently Toronto (1263 Wilson Ave.); however, the office will be relocating to Vaughan (Langstaff Rd. & Highway 50) in the coming months._** **_ This position is 100% in-office._** **_Hours: 8:30am - 4:30pm with rotational...


  • Vaughan, Canada Joe Marcellino - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Agent Team Member**: Location: VaughanType: Full Time **Position Overview**: Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping our...


  • Vaughan, Ontario, Canada Lithia Motors, Inc Full time

    About Our Team:We are a dynamic and growing organization looking for a highly motivated and customer-focused Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our Service department.Key Responsibilities:Greet and direct customers to...


  • Vaughan, Canada Marathon Watch Company Full time

    _**Title: Customer Service Representative**_ - **Reports To**:_ _Manager_ - **Location**:_ _Head Office_ **Position Summary**: The Customer Service Representative is responsible for managing watch/ clock inquiries and repairs. This individual should be a problem solver and has strong attention to detail. This person is also customer focused and has...


  • Vaughan, Canada Provident Energy Management Inc Full time

    Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...


  • Vaughan, Ontario, Canada Abstract Management Group Full time

    At Abstract Management Group, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company for growth and development. Our entry-level Customer Service and Sales Representatives continue to be the...


  • Vaughan, Canada TOC Logistics Full time

    TOC Supplies, a car detailing business in both retail and e-commerce is actively seeking a dynamic individual to join our team as a Customer Service Representative. As a sister company to TOC Logistics, a rapidly growing logistics provider, we are dedicated to providing top-notch customer service across Canada. Committed to a blend of technology and hard...


  • Vaughan, Canada Daltile Full time

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions. Primary Objective To ensure effective and...


  • Vaughan, Ontario, Canada Loblaw Companies Limited Full time

    About Our CompanyLoblaw Companies Limited is committed to creating a diverse and inclusive workplace where everyone has access to equal opportunities for career growth and development.In this role as a Customer Service Representative, you will work closely with our customers to ensure their shopping experience is exceptional from start to finish. Your...


  • Vaughan, Canada Canpaco Inc Full time

    Growing distributor looking for a talented and enthusiastic Customer Service/order entry Representative to join our team. **Job Responsibilities include** **.**Frequent interaction with customers. .Problem Solving. - Team Work **Experience and Skill Required** **.** 4 plus years of experience in customer service and order entry environment - Background...


  • Vaughan, Canada Phoenix HR Services Full time

    **Immediate Hiring!** **Customer Service Representative** **Mandatory**: - Must be able to communicate in English, both written and spoken. - 18 years - Be responsible and reliable. ** Experience in customer service (Must)** - Available to work any shifts. **Skills / Attributes Required** - Proven customer support experience - Going the extra mile to...


  • Vaughan, Canada Phoenix HR Services Full time

    **Immediate Hiring!** **Customer Service Representative** **Mandatory**: - Must be able to communicate in English, both written and spoken. - 18 years - Be responsible and reliable. ** Experience in customer service (Must)** - Available to work any shifts. **Skills / Attributes Required** - Proven customer support experience - Going the extra mile to...