Computer Warranty Repair Technician

3 weeks ago

Ottawa, Canada RCT Full time

**Computer Warranty Repair Technician**

Renewed Computer Technology (RCT) is a non-profit organization which manages a number of programs, the largest of which is the Computers for Schools (CFS) Program in Ontario.

RCT’s mandate for the CFS program is to provide youth between the ages of 16-30 years with hands on work paid experience for approximately 6-7 months in order to pursue their careers in the IT industry. Currently, RCT is looking for Computer Technicians (Warranty, Testing and Repair) to work at our Ottawa location.

The position involves the assessing, assembling, trouble-shooting, & repair of donated computers as well as client services and work experience.

**Main Responsibilities**:

- Disassemble, inspect and test computer equipment that is in for warranty repair
- Diagnose and resolve Hardware and Software issues
- Inventory of computer equipment and associated parts - warehouse & ERP
- Use and navigate our ERP system
- Assemble computer packages for delivery to our customers
- Diagnose computer component equipment faults
- Install computer software programs as per the customer’s request
- Quality Check of completed assemblies to ensure a high quality product
- Repair or replace computer equipment, assemblies and software
- Clean, verify and package computers for delivery to customers
- Special projects as required

**Qualification and Experience** (as per our funding requirements):

- Must have a high school diploma
- IT certification such as A+ is an asset
- A minimum of 1 year experience in computer hardware is required
- NOTE: Please read program qualifications criteria below required for this internship

**Knowledge and skills**
- Excellent computer hardware and software knowledge
- Excellent critical thinking skills
- Excellent problem solving skills
- Good communication skills
- Be able to work in a team environment
- Prompt and reliable
- Ability to focus on task at hand, self-motivate
- Attention to detail and quality is required

**Other**
- Physically able to lift computers and monitors
- This is a warehouse environment

**Program requirements**:
This position is an ESDC funded program under the Youth Employment Strategy program and has strict qualifying criteria as follows:

- Applicants must be between the ages of 16 and 30 years, and
- Must be a high school graduate, and
- _Only the following 3 status:_ A Canadian citizen, permanent resident, or person who has been granted refugee status in Canada - **NOTE: work permits do not qualify for this program**, and
- Legally entitled to work according to the relevant provincial legislation and regulations, and
- Must not be previous participants in a ESDC youth funded program, and
- Not in receipt of Employment Insurance (EI) benefits

Pay: $16.75 per hour

Expected hours: 37.5 per week

Work Location: In person

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