UX Specialist

7 months ago


Montréal, Canada Nestle Operational Services Worldwide SA Full time

**Position Snapshot**
**Business area**:Nespresso
**Location**:Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3;
**Hybrid Position**

**A little bit about us**
Our story began 30 years ago with a simple but revolutionary idea: to create the perfect cup of coffee. Nestlé Nespresso has become an international benchmark for the highest quality coffee and an iconic symbol of refined elegance.

We are now present in over 60 countries and our team has grown to well over 10500 employees. Nespresso Canada continues to drive momentum and innovation in its market segment, and in North America, we're just getting started.

**What to Expect**:
**A day in the life**:
**Lead all key site feature updates and rollouts**
- Support all key feature updates, rollouts, specifically those tied to Club Member and Delivery Services
- Coordinate any major issue affecting conversion rate, new member activation, or availability of the products or the platforms
- Successfully manage local participation of quarterly Market Acceptance Testing (MATs) by reviewing and assigning all tests to participating testers, working back with HQ on any failed or blocked tests, ensuring 100% participation of Canada

**User Experience**
- Keep up to date with industry best practices of usability.
- Act as the market expert on usability best practices on-site, guiding the eCommerce team in the implementation and enforcement of those guidelines and best practices.
- Plan and update a relevant and personalised eMerchandising calendar on the eCommerce platforms

**Support Operations Team with Projects and Updates**
- Liaise with local IT/IS manager to follow-up on test and/or production incidents monitored eCommerce platforms
- Escalate any major issue affecting conversion rate, new member activation, or availability of the products or the platforms
- Act as a line of support for the webmaster in peak periods.

**Contribute to the best-in-class customer experience objective**
- Manage campaigns integration, new features implementation and platform roll-out
- Monitor digital technical trends, new features and/or technology to stay on top of digital innovation.

**Role Requirements**
- Bachelor’s degree or College Diploma in Design, Computer Science, Marketing, a related field, or equivalent practical experience
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and or worldwide.
- 1+ years of experience in UX design, including internships or related projects.
- Experience with user research and usability testing
- Proficiency in design tools with industry standard design tools e.g. Figma is an asset
- Preferred Skills
- Ability to build relationships with colleagues internally and externally
- Understanding of responsive design and the ability to prototype interactive user interfaces.

**Benefits**
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and six personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Free Nespresso Coffee Machines and $100 monthly coffee credit
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

**What you need to know**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
LI-Hybrid



  • Montréal, QC, Canada Desjardins Full time

    Temporary position for 24 months As a French to English UX translator, you’ll translate and adapt digital solutions that meet the objectives of Desjardins Group and the Products, Solutions and Digital Platforms Division. Specifically, you’ll translate digital content for online platforms in the Wealth Management and Insurance sector. You'll be a on a...


  • Montréal, QC, Canada LCI Education Full time

    Reporting to the Web Product Manager, the Web Strategy and UX Optimization Specialist will enhance and evolve our web strategy with a strong focus on data analysis and optimization. This role requires close collaboration with web designers, marketing experts, and the content team to ensure our digital presence meets user expectations while achieving our...

  • Rédacteur.trice UX

    6 months ago


    Montréal, Canada Turbulent Full time

    ENGLISH BELOW_ **Ce que vous ferez chez nous**: Dans ce rôle de rédacteur-trice UX vous assurez la conception de contenus en appliquant les meilleures pratiques de rédaction UX, de SEO et d'accessibilité. Votre objectif sera de guider l'utilisateur, du débutant à l'expert, dans son expérience d'utilisation. **Vos talents**: - Simplifier...

  • UX Design Specialist

    2 weeks ago


    Montréal, Canada SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Montréal, Canada Medisca Full time

    Job Details Description Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical...


  • Montréal, Canada Maison Birks Full time

    **BIRKS. PURE DELIGHT.** Established since 1879, **Birks **is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.**ARE YOU OUR HIDDEN GEM?** Under the general...


  • Montréal, Canada KitcoMetals Inc, Full time

    **PURPOSE**: The CRM and Customer Advocacy Specialist at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...

  • SEO Specialist

    7 months ago


    Montréal, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...


  • Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Montréal, Canada Ubisoft Full time

    **Company Description** Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...


  • Montréal, Canada Percona Full time

    Are you a Marketing Operations Specialist looking for a high-growth tech company that offers a global, remote-only environment and a great culture? If so, this opportunity may be perfect for you! As a Marketing Operations Specialist you will help improve the return on our marketing investments by leveraging best practices and different technology, metrics,...


  • Montréal, Canada Pomerleau Full time

    **We are Pomerleau. And you could be too.** At Pomerleau, we fully understand that our mission is not only to create infrastructure or erect buildings, but to build communities. As a leader in the construction industry for nearly 60 years, we always aim to make a positive impact on the lives of the people we serve across Canada. To do this, we do...


  • Montréal, Canada Intact Financial Corporation Full time

    Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians. Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We’ll support...


  • Montréal, Canada Ubisoft Full time

    **Job Description**: As a technical leader, you are the point of reference for technological issues related to the front-end stack for all tools developed within the Content Creation Technology Group (CCTG) team. As a technical specialist, you play a key role in the team's success by guiding the technological vision, guaranteeing code quality, and resolving...


  • Montréal, Canada NOLK Full time

    Join a small and ambitious design and e-commerce company! Opposite Wall is a Montreal-based company that offers a broad assortment of trendy posters and frames, with a focus on mínimalist, on-trend designs. We are growing rapidly with our online multichannel direct-to-consumer business model. Our office is located in Mile End, Montreal. Here at Opposite...


  • Montréal, Canada Flygreen Full time

    **About Flygreen** Flygreen is a private jet charter broker with a mission to make private aviation sustainable while delivering exceptional travel experiences. We recognize the impact that air travel has on the environment and are committed to making a difference by creating products and services that improve the environment. **Position Overview** We are...


  • Montréal, Canada C.G.I. Full time $85,000

    Job Title: Developer, Visualization SpecialistLocation: MontrealMain ResponsibilitiesDesign and develop reliable and highly scalable dashboarding and reporting solutions within a cloud architecture (Snowflake, Power BI).Bring expertise, knowledge and guidance to team members relating to Analytics technology, tools, and best practices.Provide expertise,...

  • Spécialiste Produit

    7 months ago


    Montréal, Canada Genetec Full time

    **La dynamique de votre équipe**: Vous serez chargé(e) de soutenir les responsables de lignes de produits (PLM) dans le cycle de vie d'un portefeuille d'offres, notamment en validant les besoins du marché et en établissant la proposition de valeur axée sur les résultats du portefeuille d'offres qui répond le mieux aux besoins du segment de...


  • Montréal, Canada Maison Birks Full time

    **_Birks. Pur enchantement._** Depuis 1879, Birks est un joaillier de luxe réputé non seulement pour la qualité, l'exclusivité et le caractère unique de ses créations, mais également pour l'excellence inégalée de son service. C'est pour nous une immense fierté que d'offrir une expérience authentique et tisser des liens solides avec chacun de nos...

  • Spécialiste SEO

    6 months ago


    Montréal, Canada O2 Web Solutions Inc Full time

    O2 Web est une agence en pleine croissance, spécialisée dans le développement de solutions e-commerce intégrées, flexibles et innovantes pour le B2B, D2C et B2C._ - Chez O2, nous voulons grandir, avec nos clients et clientes, mais surtout grandir en tant qu’humains. Nous nous engageons à nourrir la curiosité et la soif d’apprendre de nos...