Specialist E-commerce Operations
5 months ago
**BIRKS. PURE DELIGHT.**
Established since 1879, **Birks **is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.**ARE YOU OUR HIDDEN GEM?**
Under the general supervision of the Sr Director, Unified Commerce, the Specialist E-Commerce Operations will be responsible for daily maintenance and overseeing of the day-to-day perfect Ecom operations of the Birks Ecomm website(s) and 3rd party capsule websites running on our platform (example: Rolex). You’ll take care of inventory updates, collecting assets and pricing for product uploads, following up with relevant departments to collect information and inquire after needed merchandise, as well as assisting the Senior Manager Content with updates and maintenance to product information on the website. You will continuously look to improve conversion rate, and make sure with the whole team that the website(s) is/are technically always ahead of the competition to help the Ecomm division achieve their targets.
In Addition, the **Specialist**, E-Commerce Operations & Client Service** will be expected to**Product Information Management**:
Updated and maintained product information on SFCC (Salesforce Commerce Cloud), ensuring accuracy in product specifications, pricing, descriptions, images, attributes, shipping restrictions, categorization, titles, and enhanced product content. This includes translation of the product from English to French.
**Promotion Management**:
Create and manage promotions in the SFCC back office, ensuring thorough testing before launch, timely activation, and deactivation.
**Special Order Management**:
Create special order links for clients assisted by Customer Service and facilitate employee purchases.
**Stock Monitoring and Coordination**:
Monitor and update out-of-stock products on the website, coordinating with Merchandising teams for replenishment updates.
**Technical Support**:
Website Filter set up and management, provide second-line technical support to Client Services to resolve customer website issues and organize improvements for recurring technical problems.
**Collaboration with Senior UX & CS Manager**:
Work closely with the Senior UX & CS Manager to troubleshoot online customer experience problems and provide insights on enhancement opportunities.
Maintain product and SFCC knowledge by attending trainings and workshops- College degree or equivalent work experience
- 3 years’ of relevant experience in E-Commerce and/or order fulfillment with at least 1 years of experience working with Salesforce Commerce Cloud Ecomm platform
- Experience in Luxury or Jewellery and Watch segment or websites with more complex product structures
- Data entry experience
- Fully bilingual (English, French)
- Excellent written and verbal communication skills (English, French)
- Strong people skills
- Strong attention to detail and ability to multi-task
- Time management, analytical, problem solving and decision-making skills
- Solid knowledge of MSOffice (Word, Excel, PowerPoint and Outlook)
- Knowledge of Magento and/or D365, an asset
**OUR PROMISE OF DELIGHT**
At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.In return for your commitment to excellence, we offer- Competitive earnings
- Social benefits
- Wellness program
- Award and recognition programs
- Innovative and unique training programs
- Employee discounts
Come join us at **Birks**, and **_let your true self shine_**
**Are you the gem we are looking for?
-
E-commerce Specialist
6 months ago
Montréal, Canada Naked & Famous Denim Full timeNaked and Famous Denim is looking for an ecommerce specialist to join our special team. We are not a normal denim company and we never will be. Instead of relying on celebrity endorsements and expensive ad campaigns, we devote all of our resources to sourcing the world’s best fabric and turning it into awesome jeans. No advertising, no washes, no...
-
Specialist E-commerce Operations
1 month ago
Montréal, QC, Canada Maison Birks Full time**BIRKS. PURE DELIGHT.** Established since 1879, **Birks **is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.As a **Specialist**, E-Commerce Operations &...
-
Specialist E-commerce Operations
6 months ago
Montréal, Canada Maison Birks Full time**BIRKS. PURE DELIGHT.** Established since 1879, **Birks **is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients. - As a **Representative, E-Commerce Operations...
-
E-commerce and Brand Merchandising Specialist
5 months ago
Montréal, Canada Aylo Careers Full time**What you'll be doing**: - Operate an e-commerce website that sells and ships physical goods internationally. - Oversee site optimization initiatives. - Provide regular inventory updates on new product launches to celebrate successes and highlight opportunities. - Compile monthly sales reports for the team using a variety of graphs and tools. - Maintain an...
-
E-commerce Coordinator
5 months ago
Montréal, Canada Boutique La Vie En Rose Full timeJoin a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...
-
E-commerce Coordinator
5 months ago
Montréal, Canada Boutique La Vie En Rose Full timeJoin a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...
-
E-commerce Manager
5 months ago
Montréal, Canada NOLK Full timeAre you passionate about digital innovation? Do you thrive in an environment where creativity meets analytical rigour? The Nolk Fashion and Apparel group is seeking a dynamic individual to spearhead our e-commerce endeavours and drive our fashion brands to new heights. As the **E-commerce Manager,** you will be pivotal in optimizing the online presence,...
-
E-commerce Manager
5 months ago
Montréal, Canada Onze Montréal Full timeONZE-MONTREAL.COM We pride ourselves on producing quality women’s apparel that is designed to flatter, irrespective of age or body type. Our specialty lies in crafting dresses that effortlessly bring a casual ‘wow’ factor to your everyday wardrobe, characterized by their accessibility and size inclusivity. Our collections are sold on multi-brand...
-
E-commerce Specialist
5 months ago
Montréal, Canada MATT & NAT Full time**Company Description** Establishing a career at Matt & Nat means being part of a loving family. We don’t just hire employees; we engage passionate and driven individuals to complete our team. Our working environment is positive and welcoming. It encompasses passionate people that share a similar vision of how a conscientious fashion corporation should...
-
E-commerce Manager
5 months ago
Montréal, Canada PROHIBITION Full timePROHIBITION, Canada's leading cannabis smoking accessories retailer is looking for an E-commerce Manager **Overview** In this role, your skills will be utilized for the creation of website SEO, basic graphic design, front-end web design, digital marketing, newsletters, rudimentary product photography and photo manipulation, and uploading new products to our...
-
Gtm Operations Specialist
5 months ago
Montréal, Canada Lightspeed Commerce Full time**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a results-oriented GTM Operations Specialist. As a GTM Operations Specialist, you will be responsible for reviewing and approving all new sales opportunities, along with processing...
-
E-commerce Coordinator
3 months ago
Montréal, QC, Canada Boutique La Vie En Rose Full timeJoin a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company with...
-
Amazon E-commerce Manager
1 month ago
Montréal, QC, Canada Ensiti Full time**Company Description** Ensiti is looking for a dynamic Amazon E-Commerce Manager for a fast-growing consumer goods company, headquartered in downtown Montreal, specializing in designing, manufacturing, and marketing innovative products for leading Consumer goods brands in North America. As they continue expanding their presence across major e-commerce...
-
E-commerce Merchandiser
6 months ago
Montréal, Canada Moose Knuckles Canada Full time_**WHAT WE BELIEVE**_ We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism. - **WHO WE ARE**_ We are bold, we are tenacious, we are courageous and brave. We are a cast of characters; We embrace our differences and we share our likenesses. - **Some of What’s in it for You!**_ - Paid Personal...
-
Digital Marketing Specialist
5 months ago
Montréal, Canada Conifere Full timeJob Title**:Digital Marketing Specialist - E-Commerce Kids Snowsuit Website** Company: Conifere Are you passionate about creating a captivating online shopping experience for parents and caregivers looking for the perfect snowsuits for their little ones? Do you have a flair for digital marketing and a creative mindset that can captivate audiences across...
-
E-commerce Manager
5 months ago
Montréal, Canada PROHIBITION Full timePROHIBITION, Canada's leading cannabis smoking accessories retailer is looking for an E-commerce Manager **Overview** In this role, your skills will be utilized for the creation of website SEO, basic graphic design, front-end web design, digital marketing, newsletters, rudimentary product photography and photo manipulation, and uploading new products to our...
-
Gtm Operations Specialist
5 months ago
Montréal, Canada Lightspeed Commerce Full time**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! As a GTM Ops Specialist in our Sales Support and Compliance team, you will be responsible for reviewing and approving all new sales opportunities, along with processing software returns, adjustments,...
-
Application Specialist E-commerce
5 months ago
Montréal, Canada Ubisoft Full time**Company Description** Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...
-
Specialist E-commerce Operations
5 months ago
Montréal, Canada Maison Birks Full timeDreaming of working for a Canadian luxury brand with a rich history? Are you ready to join a stimulating and dynamic environment with opportunities for advancement? Since 1879, Birks has been a luxury jeweler renowned not only for the quality, exclusivity, and uniqueness of our creations, but also for the unparalleled excellence of our service. Our current...
-
Bilingual E-commerce Manager
5 months ago
Montréal, Canada Nestle Operational Services Worldwide SA Full time**Position Snapshot** **Business area**:Nespresso **Location**:Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; **Hybrid Position** **A little bit about us** Our story began 30 years ago with a simple but revolutionary idea: to create the perfect cup of coffee. Nestlé Nespresso has become an international benchmark for...