Marketing & Operations Coordinator

1 month ago

Guelph, Canada ComForCare Home Health Care - Guelph-Cambridge Full time

**Benefits**:

- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development

We are looking for an energetic and proactive **Sales and Operations Coordinator** to join our dynamic team. This key role ensures smooth day-to-day operations and supports the growth of our home care company by delivering consistent, high-quality service to clients and caregivers alike. As a confident self-starter, you’ll be responsible for managing schedules, overseeing client care, supporting marketing initiatives, assisting in recruitment efforts, and ensuring accurate documentation during team meetings, all while maintaining a commitment to confidentiality and operational excellence.

**Key Responsibilities**:
**Operations and Client Care**
- **Own the Schedule**: Ensure that clients receive consistent and excellent care by managing, maintaining, and adjusting caregiver schedules to meet client needs.
- **Service Excellence**: Respond to schedule adjustments and client requests promptly, ensuring continuity of care.
- **Identify Improvements**: Continuously evaluate processes to improve efficiency and quality of service.
- **Invoicing**: Prepare and send accurate invoices to clients in a timely manner.
- **On-Call Duties**: Provide after-hours support for scheduling and operational emergencies as assigned.

**Marketing and Outreach**
- **Marketing Initiatives**: Support marketing initiatives to promote business growth.
- **Event Participation**: Attend community and networking events, representing the company professionally and enthusiastically.
- **Material Preparation**: Create and organize marketing materials and coordinate with vendors for promotional items.

**Administrative Support**
- **Meeting Documentation**: Take accurate, comprehensive notes during team meetings and ensure follow-ups are completed as required.
- **Confidentiality**: Handle sensitive client, caregiver, and business information with utmost confidentiality and professionalism.
- **Expense and Supplies Tracking**: Monitor and manage expenses, office supplies, and inventory levels.
- **Data Management**: Track key performance indicators (KPIs) and prepare reports to support business decision-making.

**Team Support**
- **Recruitment Assistance**: Assist in caregiver recruitment activities, including screening applicants and coordinating interviews.
- **Caregiver Engagement**: Collaborate with the team to ensure caregivers feel supported and valued.

**Communication**
- **Client and Caregiver Communication**: Act as a point of contact for phone inquiries, resolving issues, and providing solutions confidently.
- **Internal Coordination**: Work closely with office staff to align scheduling, marketing, and operational goals.

**Qualifications**:

- **Experience**: Minimum 2 years of experience in operations, scheduling, or a related role. Experience in healthcare or home care is an asset.
- **Skills**:

- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent written and verbal communication skills.
- Ability to learn new technology quickly
- Experience with G-suite products is required.
- **Traits**:

- Self-starter with a proactive approach to problem-solving.
- Energetic and confident in taking initiative.
- Detail-oriented and able to manage sensitive information discreetly.
- **Availability**: Flexibility to perform on-call duties as assigned.

**Why Join Our Team?**
- Work with a compassionate and dedicated team committed to providing excellent care to our community.
- Opportunities for personal and professional growth within a supportive environment.
- Be part of a growing business that values innovation and collaboration.

**How to Apply**:
If you’re a confident, proactive individual with a passion for organization, efficiency, and care excellence, we’d love to hear from you
- Equal Opportunity Employer: Disability/Veteran._

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