Marketing & Operations Coordinator

5 days ago

Guelph, Canada Guelph-Cambridge Full time

**Benefits**:

- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development

We are looking for an energetic and proactive **Sales and Operations Coordinator** to join our dynamic team. This key role ensures smooth day-to-day operations and supports the growth of our home care company by delivering consistent, high-quality service to clients and caregivers alike. As a confident self-starter, you'll be responsible for managing schedules, overseeing client care, supporting marketing initiatives, assisting in recruitment efforts, and ensuring accurate documentation during team meetings, all while maintaining a commitment to confidentiality and operational excellence.

**Key Responsibilities**:
**Operations and Client Care**
- ** Own the Schedule**: Ensure that clients receive consistent and excellent care by managing, maintaining, and adjusting caregiver schedules to meet client needs.
- ** Service Excellence**: Respond to schedule adjustments and client requests promptly, ensuring continuity of care.
- ** Identify Improvements**: Continuously evaluate processes to improve efficiency and quality of service.
- ** Invoicing**: Prepare and send accurate invoices to clients in a timely manner.
- ** On-Call Duties**: Provide after-hours support for scheduling and operational emergencies as assigned.

**Marketing and Outreach**
- ** Marketing Initiatives**: Support marketing initiatives to promote business growth.
- ** Event Participation**: Attend community and networking events, representing the company professionally and enthusiastically.
- ** Material Preparation**: Create and organize marketing materials and coordinate with vendors for promotional items.

**Administrative Support**
- ** Meeting Documentation**: Take accurate, comprehensive notes during team meetings and ensure follow-ups are completed as required.
- ** Confidentiality**: Handle sensitive client, caregiver, and business information with utmost confidentiality and professionalism.
- ** Expense and Supplies Tracking**: Monitor and manage expenses, office supplies, and inventory levels.
- ** Data Management**: Track key performance indicators (KPIs) and prepare reports to support business decision-making.

**Team Support**
- ** Recruitment Assistance**: Assist in caregiver recruitment activities, including screening applicants and coordinating interviews.
- ** Caregiver Engagement**: Collaborate with the team to ensure caregivers feel supported and valued.

**Communication**
- ** Client and Caregiver Communication**: Act as a point of contact for phone inquiries, resolving issues, and providing solutions confidently.
- ** Internal Coordination**: Work closely with office staff to align scheduling, marketing, and operational goals.

**Qualifications**:

- ** Experience**: Minimum 2 years of experience in operations, scheduling, or a related role. Experience in healthcare or home care is an asset.
- ** Skills**:

- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent written and verbal communication skills.
- Ability to learn new technology quickly
- Experience with G-suite products is required.

**Traits**:

- Self-starter with a proactive approach to problem-solving.
- Energetic and confident in taking initiative.
- Detail-oriented and able to manage sensitive information discreetly.

**Availability**: Flexibility to perform on-call duties as assigned.
**Why Join Our Team?**
- Work with a compassionate and dedicated team committed to providing excellent care to our community.
- Opportunities for personal and professional growth within a supportive environment.
- Be part of a growing business that values innovation and collaboration.

**How to Apply**:
If you're a confident, proactive individual with a passion for organization, efficiency, and care excellence, we'd love to hear from you

Compensation: $22.00 - $24.00 per hour

**LIVE YOUR BEST LIFE POSSIBLE WHILE HELPING OTHERS LIVE THEIRS.**

Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.

At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:

- Treated with respect and dignity.
- Provided exceptional training on a regular and ongoing basis.
- Are never alone in the field - support is always available.
- Thoughtfully matched with clients that they are compatible with.

Join our team and be a part of a certified Great Place To Work® Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®.

Equal Opportunity Employer: Disability/Veteran.

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