Access Information Specialist

4 months ago

Quebec City, Canada iA Groupe financier iA Financial Group Full time

Are you known for your rigor, autonomy, and analytical skills? We are looking for a Claims Information Access Specialist to join the disability insurance claims operation department.

In summary, your responsibilities will include:

- Preparing access and litigation file requests
- Verifying received and obtained documents to meet legal information access requirements
- Maintaining a visibility table on complaint and litigation files (dashboard)
- Following up on litigation files with the legal department or others
- Preparing necessary documents to initiate legal requests
- Corresponding with government agencies (CRA, Revenue Quebec, Public Guardian, etc.)
- Providing support to respond to regulator requests
- Ad-hoc requests from the Deputy Director and advisor
- Supporting the claims advisor in managing client complaints
- Participating in various projects related to continuous improvement and related tasks
- Proposing solutions to improve processes and procedures related to litigation and complaints

This position offers flexible work hours as well as a hybrid work mode with a mix of telecommuting and office presence.

Profile required:

- College or university degree in legal or another relevant field
- Minimum of 3 years of relevant experience
- Excellent language skills in French and English, both spoken and written, due to frequent interactions with English and French-speaking clients and internal colleagues/partners across Canada
- Excellent knowledge of the Office Suite
- Experience in insurance (an asset)
- Very good verbal and written communication skills (French and English)
- Ability to analyze situations
- Autonomy and initiative
- High customer orientation
- Sense of responsibility
- Great adaptability to change

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.

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