IT Technician

The Information Security Vice-Presidency is experiencing rapid growth The User Services Division (GIA) of IA Financial Group is looking for an GIA Operations Technician to join its teams.

Your responsibilities:
Identity and Access Management
- Manage electronic identities and access for employees under various platforms, respecting the standards required for financial institutions
- Manage the identity and authorization life cycle
- Manage compliance approval requests
- Produce access reports
- Handle support tickets related to access IT
- Participate in support activities by executing corrective actions necessary to restore service in the event of incidents, processing service requests, and assisting in identifying root causes of problems
- Execute technical tasks required under a maintenance framework (monitoring, production surveillance), evolution or delivery of computer systems under their responsibility
- Participate in production deployments, as well as the analysis of impacts and risks related to technical changes
- Produce and maintain technical documentation such as procedures, operation guides, intervention plans, scripts and modules, test plans, etc.
- Keep and update tickets by carefully recording exchanges and enhancing documentation and knowledge base
- Evaluate and control effort and deadlines for tasks under their responsibility
- Contribute concretely to the exchange of technical knowledge and continuous improvement within the team
- When necessary, participate in projects and provide technical advice to solution designers, architects, analysts and developers.

Desired Profile:

- College-level degree (e.g. DEC or AEC) in computer science or equivalent.
- Experience in implementing identity and access management (GIA)
- Any relevant technical experience and/or training will be considered.
- Good planning and prioritization skills
- Experience with the Active Directory network management environment
- Knowledge of the following methodologies will be considered an asset: ITIL, Agile, LEAN, development cycle, DevOps
- Ability to communicate effectively with users, both orally and in writing
- Available outside of normal hours for support activities
- Knowledge of IBM Mainframe (RACF on ZOS) (asset)
- Knowledge of PowerShell (asset)
- Knowledge of the insurance and financial services industry (asset)

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.