Medical Information Specialist

2 weeks ago

Montreal Quebec, Québec, Canada Knight Therapeutics Full time

Medical information and Patient Support Program (PSP) Specialist


About Knight

Knight Therapeutics Inc. is a pan-American (ex-US) specialty pharmaceutical company focused on acquiring, in licensing, out-licensing, marketing, and commercializing innovative prescription pharmaceuticals in Canada and Latin America. Knight owns Biotoscana Investments S.A., a pan-Latin American specialty pharmaceutical company. Knight Therapeutics Inc.'s shares trade on TSX under the symbol GUD. Headquartered in Montreal, Knight has over 700 employees globally.


Role

The successful candidate will report directly into the Pharmacovigilance, Medical Information and Patient Support Regional Manager. The Medical information and PSP Specialist will be responsible for planning, developing and implementing medical information activities within the assigned region. This role will also ensure PSP alignment with strategic imperatives; facilitate seamless operations of the PSP; maintain PSP compliance with applicable law; conduct data analysis, generate insights, and drive continuous improvement in patient care; and liaise with external PSP providers to ensure compliance in cross-functional trainings, audits, and other activities.


Responsibilities

The Medical Information and PSP Specialist oversees and directs regional PSPs. Additionally, this role collaborates to ensure the effective implementation and enhancement of medical information activities in the region. The detailed activities are listed below.


Regional Medical Information Activities Including:

  • Develop FAQs and standard response letters (SRLs) for Knight products as per local requirements.
  • Monitor and ensure the Medical Information database is updated with the latest Medical Information documents.
  • Train the customer support team.
  • Address escalated medical information questions from HCPs, patients, customers, or internal stakeholders in the region.
  • Develop regional insights reports.
  • Participate in cross-functional regional meetings and projects
  • Assist in managing product issues/crises.
  • Proactively seek and implement new solutions to improve medical information processes.
  • Support key scientific conventions/congresses, including preparation, post-congress activities, and staffing medical information booths, if applicable.
  • Review draft labeling and promotional tools for selected products
  • Develop and/or collaborate on SOPs and working instructions as needed.


Regional PSP Activities Including:

  • Participate in the PSP design with cross-functional team members.
  • Lead the internal approval process for regional PSPs.
  • Qualify and periodically collaborate in the audit of PSP external suppliers.
  • Implement the PSP and act as point of contact with external suppliers.
  • Collaborate to train internal staff and PSP external suppliers on scope of PSP services and requirements
  • Monitor applicable KPIs and the PSP budget.
  • Collaborate and communicate cross-functionally (including with regional medical team) and seek opportunities to improve processes to ensure PSP alignment with strategic imperatives.
  • Create and support the preparation of reports based on agreed metrics, safeguarding sensitive data.
  • Conduct data analysis, generate insights, and drive continuous improvement in patient care.
  • Ensure all PSP services are compliant with all applicable laws and regulations.
  • Develop and/or collaborate on SOPs and working instructions as needed.


Qualifications – Required

  • Minimum scientific degree (B. Sc. or higher) and 2+ years in Patient Support Program area.
  • Experience in Project management
  • Fluent in English and French


Assets

  • Desirable: Health care professionals: Pharmacist, Physicians or Nurse.
  • Previous experience in Medical Information.
  • Experience with scientific literature evaluation and analysis


Characteristics of a Good Candidate

  • Leadership: Lead PSP activities, have a strategic vision and ensure efficient execution of PSP activities in the region.
  • Teamwork / Negotiation skills: Have good interpersonal skills and demonstrates flexible and adaptable communications capabilities with partners inside and outside the company. Be able to effectively function in a fast-paced, people oriented, team environment.
  • Autonomy / Problem Solving: Have the ability to identify ways to improve processes and bring it forward in a timely manner.
  • Strong organization and problem-solving skills
  • Business Acumen
  • Strategic mindset to improve processes
  • Excellent scientific knowledge
  • Knowledge of local and regional data privacy regulations
  • Good knowledge of Microsoft Office Suite

Benefits of working at Knight

  • Competitive salary and bonus plan
  • Employee share purchase plan
  • Flexible group insurance plan
  • Registered retirement savings plan

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