Bilingual Mortgage Information Specialist

6 months ago


Quebec Province, Canada Sagen Full time

Job Summary

The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions and responding to specific information requests on Sagen products.

**Responsibilities**:

- Provide the highest level of customer service in a fast-paced, high-volume contact centre environment.
- Provide accurate premium calculations and quotes to our lender partners.
- Support the Eastern Underwriting Centre by following-up on outstanding appraisals as required.
- Administer and provide ongoing support to lender partners with respect to Sagen systems.

Skills and Qualifications
- Bilingual - Fluent in English and French (written and verbal).
- Completion of a post-secondary degree/diploma.
- Experience working in a bank with working knowledge of mortgages and credit.
- Demonstrated customer service skills including experience working in an inbound contact centre environment.
- Demonstrated organization skills and the ability to multi-task.
- Ability to work 8:00am to 6:00 pm EST Monday through Friday.
- Possess basic knowledge of underwriting philosophy and practices.
- Knowledge of mortgage lending processes.
- Knowledge of appraisal platforms is an asset.

LI-Remote

**At Sagen, we offer**:

- Competitive salary
- Annual Performance Bonus Plan
- Medical, Dental, Prescription Drug, and EFAP Benefits
- Company funded Pension Plan
- Company matching RRSP, TFSA and/or Non-registered Savings Plan
- Competitive vacation policy
- Life Insurance and Accidental Death & Dismemberment
- Short Term and Long-Term Disability programs
- Reimbursement programs for special occasions, health and wellness, mortgage insurance and tuition
- Work from Anywhere Days

Sagen is committed to creating a diverse and inclusive workforce. We welcome, respect and value people from all backgrounds and abilities and create a sense of belonging that inspires our employees to be their authentic self.



  • Quebec Province, Canada HomeEquity Bank Full time

    WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...


  • Quebec City, Canada Manulife Full time

    **The Opportunity **Manulife Bank & Trust’s Mortgage Underwriting department is looking for a Bilingual Mortgage Underwriter to join the team! You must be based out of Quebec or Halifax. Opportunity for cross training within the mortgage residential team. **Responsibilities** - Review documents submitted by sales partners to identify and decision whether...

  • Mortgage Specialist

    5 months ago


    Quebec City, Canada BMO Financial Group Full time

    2828 boul Laurier Quebec Quebec,G1V 0B9 **Compensation and Benefits**:$0 - $15,000.00 Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as...

  • Mortgage Specialist

    6 months ago


    Quebec, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?In this role, you provide peace of mind to clients by providing customized mortgage solutions and advice. Your ability to develop relationships with both internal and external partners is crucial to your success, particularly within the community and


  • Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Quebec, Canada Kampgrounds Of America, Inc. Full time

    Mortgage Funder, Residential UnderwritingMonday, August 14, 2023Working together to be our best!First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through...


  • Quebec City, Canada National Bank Full time

    Youtube VideoA career at National Bank means having a direct impact on clients. As a Mortgage Development Manager, you’ll help Personal Banking clients with an important life project: buying a home. You’ll interact with both internal National Bank partners and external partners in the real estate industry to develop your client base and identify...


  • Quebec Province, Canada NCRi Inc. Full time

    **Join Our Team at NATIONAL CREDIT RECOVERY INC (NCRi) - Bilingual Collections Agent** Are you ready to be part of a dynamic team committed to excellence in debt recovery? NATIONAL CREDIT RECOVERY INC (NCRi) is looking for enthusiastic and bilingual individuals to join our growing family! **About Us**: At NCRi, we've set out to revolutionize the debt...


  • Quebec City, Canada National Bank of Canada Full time

    Youtube Video With National Bank, you benefit from working with a large established company, covering a large territory ,-with all the potential it has to offer-, and enjoying flexible working conditions, while helping local people build their lives. **Your Role** - Provide exceptional customer service by supporting our clients in the development of...


  • Quebec Province, Canada Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...


  • Quebec Province, Canada Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...


  • Quebec Province, Canada Fuzion Flooring Full time

    **Fuzion Flooring - Customer Service Representative - Bilingual (FULL TIME)** **Reporting to - Customer Service Manager** **Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we believe our values drive purpose. Our values are, in essence, the organization’s identity—an...


  • Jonquière, Quebec, Le Fjord-du-Saguenay, Canada National Bank Full time

    With National Bank, you benefit from working with a large established company, covering a large territory ,with all the potential it has to offer, and enjoying flexible working conditions, while helping local people build their lives.Your Role Provide exceptional customer service by supporting our clients in the development of strategies during purchase...


  • Quebec Province, Canada Distribution Axessorize Full time

    **Sales Support Specialist B2B** **Who are we**: Distribution Axessorize was founded on a simple idea: offer the widest range of accessories for all mobile devices available in Canada. Standing out as one of the fastest growing brands in Canada, AXS products are now sold in thousands of locations across North America. We are proud to have built our...


  • Quebec Province, Canada Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...


  • Quebec City, Canada Canada Guaranty Full time

    **MORTGAGE UNDERWRITERS** POSITIONS AVAILABILE ACROSS CANADA **LOCATION**: Remote / work from home positions available across Canada. **SALARY**: $75,000 - $85,000 **DEPARTMENT**: Operations **EMPLOYMENT TYPE / AVAILABILITY**: - Full-Time / Immediate with availability for rotating shifts from: **Monday to Friday, **between 8 a.m. and 10 p.m. (ET)**: -...


  • Quebec Province, Canada Foss National Leasing Ltd. Full time

    Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers. We are seeking an enthusiastic,...


  • Quebec Province, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position:_ Experience - **Bilingual in French and English required.**: - Customer service and/or call centre experience an...


  • Quebec City, Canada Rentokil Terminix Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** **What does our Bilingual Accounts Receivable Specialist do?** Accounts Receivable Specialists will perform the daily data entry of...