Experience Manager

2 months ago

Calgary, Canada YMCA Calgary Full time

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Experience Manager (Full Time)
Melcor YMCA at Crowfoot

**Salary**: $53,654/year - $67,068/year
Start Date: Immediately

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

- Complimentary YMCA Calgary membership including a linked membership for dependent children;
- Comprehensive health and dental benefits. Premiums paid in full by the Association;
- Pension or student loan repayment plan with specified contribution matched by the Association;
- Anniversary flex day and gifts given to celebrate each year of employment;
- Program discounts;
- Ongoing leadership development and opportunities;
- Leadership award opportunities;
- Scholarship opportunities;
- Paid recertification and training.

What qualifications are we looking for?

Minimum of 3 years working in a supervisory capacity within an organization providing services for children and youth

Customer service experience and/or experience working in a health-focused industry or recreational facility

Experience managing an effective staff team to collaboratively achieve desired outcomes

Exemplary skills in the planning and delivery of developmentally appropriate sport programs

Excellent oral and written communication skills, including intermediate use of technology

Budget development and management

Current Standard First Aid with CPR-C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations: Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John's Ambulance and/or Canadian Ski Patrol.

Evidence of a cleared Police Information Check and Vulnerable Sector Search

Three professional references required

What does this role look like at YMCA Calgary?

Duties and Responsibilities include:
Operational Excellence:
Accountable for meeting the targets set within the Experience Manager scorecard

Ensure excellent service by responding to the immediate needs of all users

Ensure programming is delivered consistent to the course outline, quality standards and desired outcomes of YMCA Calgary, as defined by Program Experience and Project Delivery Teams

Commit to exceptional quality in the delivery of customer services within your department and branch

Develop and manage the Sport, Health & Fitness, Child & Family and Daycamp & Climbing departmental budgets

Use data as a key tool in program evaluation and decision making

Contribute to and participate in a variety of Association Project Delivery Teams, providing leadership as required.

Staff Development and Capacity Building:
Recruit and train the program delivery staff team

Commit to ensuring your staff team is afforded relevant professional development opportunities

As a manger within a YMCA facility, be responsible for coaching and supporting all direct and indirect reports within the branch

Health and Safety:
Ensure compliance to all health and safety systems, policies, and procedures within your branch

Ensure compliance of all certifications for staff and volunteers within your department areas

Community Engagement:
Support the general manager in ensuring the YMCA has a positive presence in the local community

Fund Development:
Provide direct leadership and oversight to the Staff and Volunteer aspect of the Annual Campaign

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:
Developing Self and Others: Developing people with a view toward present and future capacity.
Building Purposeful Relationships: Relating to people authentically with their best in mind.
Creating a Culture of Community: Gathering people to purpose and vision.
Making Intentional Impact: Intending to make a difference every day.
Innovating: Ability to know your environment, initiate and respond effectively to changing

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