Volunteer Experience Manager

1 week ago


Calgary, Canada YMCA Calgary Full time $54,996 - $68,754

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults, and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive, and lead.

What qualifications are we looking for?
  • Proven ability to impact and influence others including senior leaders
  • Diploma or degree in volunteer engagement or human resources or equivalent combination of education and experience related to human services and management of volunteers.
  • Excellent oral and written communication skills, including intermediate use of technology
  • Previous people management experience
  • Experience in volunteer management and software usage is preferable
  • Three professional references
  • Evidence of a clear Police Information Check
What does this role look like at YMCA Calgary?
  • Be the external face of volunteering within Calgary YMCA;
  • Develop and manage the annual operating budget for Volunteer Engagement
  • Regularly attend General Manager meetings to support operational excellence
  • Develop and maintain relationships with external stakeholders (non-profits, post-secondary institutions, supports for individuals accessing services etc)
  • Develop and maintain relationships with GMs and Experience Managers;
  • Working with the YMCA Experiences team, ILTs and Branch General Managers to lead recognition activities for all volunteers on a daily, monthly, quarterly, and annual basis;
  • Create and maintain workforce planning processes, align recruitment activities and off-boarding processes for ILTs and Branches to follow;
  • Establish and maintain evaluation processes for volunteers;
  • Develop and maintain communication plans for volunteers,
  • Support maintenance of the volunteer database and LMS
  • Support upkeep of centralized volunteer email inbox
  • Collaborate with the Learning and Development Department to ensure adequate training resources for volunteers
  • Collaborate with Fund Development Department for mutually beneficial initiatives
  • Develop COIs within the volunteer and NFP community;
  • Oversee volunteer engagement survey annually;
  • Contribute time and access to volunteers for annual giving campaign;
  • Ensure volunteer certifications are up to date;
  • Work with Community Engagement to develop and maintain a social media presence.
  • Participate in external volunteer events such as career fairs, conferences, and community outreach
  • Support Remington YMCA as a Centre Manager
What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:

  • Developing Self and Others: Developing people with a view toward present and future capacity.
  • Building Purposeful Relationships: Relating to people authentically with their best in mind.
  • Creating a Culture of Community: Gathering people to purpose and vision.
  • Making Intentional Impact: Intending to make a difference every day.
  • Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
  • Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
  • Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.


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