Customer Success Manager

2 weeks ago


Toronto, Canada FutureSight Full time

Crewscope improves construction labor productivity by encouraging workers with clear goals, progress updates, and rewards We gamify target setting and information sharing and make it fun to win together. We have demonstrated outstanding success with our design partners in the first half of 2023, and are expanding quickly with more crews and new logos.

Crewscope is on a mission to help solve the labour shortage in the construction industry. We give skilled workers the job site experience they are asking for: more information, shared goals, and objective performance pay. We innovated the hourly incentive model so that when the company wins, workers win. We bring worker engagement to construction sites so the best crews rise to the top, get recognized, and thrive.

We are looking for a **Customer Success Manager **with** experience in the construction industry** to onboard our new **clients and their crews**.

This is a unique opportunity to join a growing software firm in its early stage, where you help bring customer's needs to life while working with the founders on building the next great Canadian software company. You will be able to form this critical function as we grow.

You will work directly with construction crews in major construction firms, building critical heavy-civil infrastructure. You will engage with them on their front lines and walk them through implementing a weekly goal-setting system and incentives program backed by our software.

**Responsibilities**
- In this role, your **main objective** is to support crews, increase adoption of Crewscope and i**mprove the working experience of the crews**.
- You will visit crews onsite across Canada and the United States to kick off their onboarding, address their questions in-person or remote, and train them on the best practices of setting and tracking objectives and incentive program design.

**Requirements**:

- Located around GTA with easy access across southern Ontario and access to airport to fly to destinations in Eastern US + Canada
- Spend 50%+ of your time traveling to construction sites
- Remote (Work from home) when not spending time on-site
- Construction experience or willingness to learn quickly on the job required
- Empathy with foreperson and workers, to build trust and relationships
- Having a propensity to action and a track record of taking the initiative to drive to results
- Desciplined in working with a large number of crews (good task management)
- Experience leading people is a bonus as it helps create empathy with the primary persona, the

**Benefits**
- Work closely with two founding entrepreneurs with deep domain expertise, and a venture studio providing mentorship
- Exceptional growing environment that creates new opportunities with challenging work
- Be a part of a forward-thinking and collaborative team
- Exciting opportunities to work with multiple new innovative entrepreneurial teams
- Highly entrepreneurial, fast-paced environment.
- A supportive and inclusive culture that actively cares about your values, growth, and personal goals
- Remote work friendly (when not on-site) and work-life balance
- Performance-based incentives available for the role



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