Customer Success Manager

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Customer Success Manager

Ownr, an RBCx Ventures company, is hiring a Customer Success Manager. Ownr is the leading platform for entrepreneurship in Canada. In this role, you will help thousands of entrepreneurs as they build and grow their business using the legal tools, perks, and other valuable resources provided by Ownr. You will encourage users to maximize the value of their Ownr subscription and answer their questions and concerns along the way. Through providing a fantastic customer experience and using your ability to make complex concepts simple and understandable, you will promote retention, increase customer satisfaction, and safeguard the reputation of Ownr in the marketplace.

Guided by your passion for entrepreneurship, you will take the lead in gathering user feedback and ensure that the voice of the customer is heard throughout the organization. You will collaborate with the product, design, marketing and leadership teams to place the customer at the heart of Ownr’s future.

**WHAT WILL YOU DO?***
- Provide a strong customer experience by identifying customer needs, providing relevant product information, and trouble-shooting any issues, while maintaining a positive, customer-centric attitude
- Escalate issues to relevant teams for investigation, and follow-up both internally and with the customer to ensure resolution
- Promote the value of the Ownr product, ensure customers obtain maximum utility from their subscription, and seek opportunities for upsells
- Build and maintain product expertise, as well as in-depth knowledge of internal and external business processes which affect the customer journey
- Develop and share best practices within the CS Team to continually improve the quality, effectiveness, and efficiency of our processes and initiatives
- Be the voice of the customer internally, and partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
- Drive personal projects and experiments that address business needs, and contribute to the attainment of team and organizational KPI targets

**WHAT DO YOU NEED TO SUCCEED?**

**MUST HAVE**:

- Customer service experience in a startup environment and/or fast-paced growing organization
- Willingness to learn about legal concepts and other issues affecting business owners in Canada
- Excellent written communication skills and the ability to respond quickly to customer concerns
- Proactive attitude, and ability to identify and tackle new opportunities
- Interest in technology and building innovative online solutions

**NICE TO HAVE**:

- Experience using Intercom, or similar customer-engagement software
- Background as a business operator and/or firsthand exposure to entrepreneurship

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

**WHAT'S IN IT FOR YOU**:

- Be part of a collaborative, progressive, and high-performing team, where your work is valued and has a direct impact on the success of the organization.
- A strong organizational culture, where we thrive on the challenge to be our best, and we work together to help our clients thrive and communities prosper. We care about each other and believe that achieving success is a goal shared across the organization.
- A comprehensive Total Rewards Program including bonuses and flexible benefits.
- Leaders who support your professional development through coaching and managing opportunities.

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-05-17

**Application Deadline**:
2023-05-31

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Customer Success Manager

    3 days ago

    Toronto, Canada SysAid Technologies Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and...

  • Manager, Customer Success

    5 days ago

    Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...

  • Customer Success Manager

    Found in: Appcast CA A2 P - 1 week ago

    Toronto, Canada Themesoft Inc. Full time

    Job Title: Customer Success ManagerLocation: Toronto, Canada (Travel to US)Job Description:As a Customer Success Manager at our Client, you will play a crucial role in ensuring the satisfaction and success of our clients. Your primary responsibility will be to foster strong relationships with our customers and serve as their trusted advisor throughout their...

  • Customer Success Manager

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Toronto, Canada Themesoft Inc. Full time

    Job Title: Customer Success ManagerLocation: Toronto, Canada (Travel to US)Job Description:As a Customer Success Manager at our Client, you will play a crucial role in ensuring the satisfaction and success of our clients. Your primary responsibility will be to foster strong relationships with our customers and serve as their trusted advisor throughout their...

  • Customer Success Manager

    Found in: Whatjobs CA C2 - 1 week ago

    Toronto, Canada Themesoft Inc. Full time

    Job Title: Customer Success Manager Location: Toronto, Canada (Travel to US) Job Description: As a Customer Success Manager at our Client, you will play a crucial role in ensuring the satisfaction and success of our clients. Your primary responsibility will be to foster strong relationships with our customers and serve as their trusted advisor throughout...

  • Customer Success Manager

    2 days ago

    Toronto, Canada Spinify Full time

    At **Spinify**, we believe in using **gamification** to make work more fun and engaging. Our platform helps businesses increase productivity, drive revenue, and improve customer satisfaction by turning work into a game. We are currently seeking a **Customer Success Manager** to join our growing team. In this role, you will be responsible for ensuring that...

  • Customer Success Manager

    5 days ago

    Toronto, Canada Maropost Full time

    We’re Maropost, the leader in Unified Commerce for the midmarket! Our Software as a Service platform provides organizations with the ability to connect with their customers across Ecommerce, Retail, Marketing Automation, Search/Merchandising and HelpDesk. Our Platform unifies the customer experience as well as providing efficiency, value and ROI to their...

  • Customer Success Manager

    1 day ago

    Toronto, Canada SWTCH Energy Inc. Full time

    **Customer Success Manager** - Job Description **Who We Are** SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America. Founded in 2016 by entrepreneurs, investors, and energy professionals, SWTCH had a vision of enabling communities to realize the social, economic, and environmental benefits of widespread...

  • Customer Success Manager

    4 hours ago

    Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...

  • Customer Success Manager

    Found in: Appcast CA A2 P - 5 days ago

    Toronto, Canada Apex Systems Full time

    Enterprise Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with APIs, business development and experience working with/selling a highly complex product to place at our client .Start date: ASAP.Office Location: 100% remote...

  • Customer Success Manager

    Found in: Whatjobs CA C2 - 4 days ago

    Toronto, Canada Apex Systems Full time

    Enterprise Customer Success Manager Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with APIs, business development and experience working with/selling a highly complex product to place at our client . Start date: ASAP. Office Location: ...

  • Customer Success Manager

    Found in: Appcast CA C2 Glassdoor - 5 days ago

    Toronto, Canada Apex Systems Full time

    Enterprise Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with APIs, business development and experience working with/selling a highly complex product to place at our client .Start date: ASAP.Office Location: 100% remote...

  • Customer Success Manager

    Found in: Talent CA 2A C2 - 3 days ago

    Toronto, Canada Apex Systems Full time

    Enterprise Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with APIs, business development and experience working with/selling a highly complex product to place at our client .Start date: ASAP.Office Location: 100% remote...

  • Customer Success Manager

    4 hours ago

    Toronto, Canada Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...

  • Customer Success Manager

    2 days ago

    Toronto, Canada Delbridge Solutions Inc. Full time

    **Delbridge Solutions is growing!** Delbridge Solutions is one of North America's fastest growing technology companies. With offices in Canada, USA, Europe, and Costa Rica, we provide world-class software solutions and implementation service for Performance Management, Data Management, Data Privacy, and Corporate Transformation Service. Majority of our...

  • Customer Success Manager

    7 days ago

    Old Toronto, Canada Circle C Aquatics Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Canada Circle C Aquatics Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    1 week ago

    Old Toronto, Canada Circle C Aquatics Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada Circle C Aquatics Full time

    As a Customer Success Manager at Daifuku , you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    7 days ago

    Toronto, Canada Uberflip Full time

    Uberflip is a marketing technology company founded in 2012 with headquarters in Toronto. Customer-facing teams use the Uberflip platform to package marketing collateral into mini, personalized websites that educate buyers on their product or service. Uberflip's core product features enable marketers to centralize and organize all their content, drive...