Customer Success Manager

4 weeks ago


Toronto, Canada YourAngel Full time

**Duties**
- Analyze customer needs and develop strategies to enhance their experience
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Negotiate contracts and agreements with clients to ensure mutual satisfaction
- Communicate with customers to gather feedback and improve service offerings
- Lead and supervise a team of customer success representatives
- Manage projects related to customer success initiatives

**Requirements**:

- Proven experience in customer service or a related field
- Strong leadership skills with the ability to motivate and guide a team
- Excellent communication skills in English; proficiency in Spanish or other languages is a plus
- Proficiency in project management tools and techniques
- Ability to analyze data and draw meaningful insights for decision-making
- A passion for delivering exceptional customer experiences

Pay: $64,436.00-$70,439.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: In person



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