Customer Success Manager

4 weeks ago


Toronto, Canada FutureFit AI Full time

**Come join our Customer Success Team**:

- Your Core, Our DNA: High Velocity. High Intensity. High Trust. High Expectations. High Impact._

FutureFit AI could be the right next step in your career journey if reading those words resonates deeply for you, full stop. You live and lead with bold humility, pursue audacious goals, and are motivated by having a meaningful and positive impact on the people and the world around you.

**The Role**:
You will own a portfolio of customers and be accountable for their success with our platform and help drive the retention and expansion of their contracts. You will be asked to:

- ** Build Deep Relationships**: Develop and maintain strong relationships with key stakeholders in assigned customer accounts. Act as a primary point of contact and build trust through timely and proactive communication.
- ** Provide Comprehensive Support**: Take ownership of key stages in the customer journey from implementation to ongoing support and success. You will be instrumental in positioning your partnerships for renewal and expansion and work cross-functionally to achieve your objectives, leveraging support from teammates across Customer Success, Growth, Product, and Engineering.
- ** Drive Platform Adoption**: Provide guidance to customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems.
- ** Identify Renewals and Upsell Opportunities**: Proactively identify opportunities for customer renewals and upsells. Work closely with the sales team to drive customer expansion and revenue growth.
- ** Represent the Voice of the Customer**: Play a vital role in shaping FutureFit AI's product roadmap and domain expertise by thoroughly understanding current and future customer requirements. Advocate for customer needs and requirements internally, ensuring that their feedback is not only heard but also acted upon.

**Your Skills**:

- ** Relationship management**:

- Proficiency: 5/5
- ** Rapid & rigorous thinking & problem-solving** - Proficiency: 5/5
- ** Oral communication (leading meetings with stakeholders)** - Proficiency: 5/5
- ** Fluency in French** - Proficiency 5/5
- ** Project management** - Proficiency: 5/5
- ** Strategic planning**:

- Proficiency: 3/5
- ** Navigating difficult conversations**:

- Proficiency: 3/5
- ** Presentation development**:

- Proficiency: 3/5
- ** Data analysis & manipulation** - Proficiency: 2/5

**Nice to Have**:

- You have one or more of the following experiences:

- Consulting experience
- Utility player at a technology and/or impact start-up of



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