Manager, Tenant Relations

2 weeks ago

Toronto, Canada Toronto Community Housing Full time

Job #:
**8351**
- Division:
**Operations**
- Vacancy Type:
**Full-time Temporary**
- Affiliation:
**Non-Union: Management & Exempt**
- Contract Length:
**Until June 28, 2024**
- Grade:
**08**
- # of Vacancies:
**1**
- Salary/Hourly Range:
**115,902.00 - 139,082.00**
- Hiring range/wage:
**115,902.00 - 127,492.00**
- Work Details (Days/hours):
**36.25 hours per week, Monday - Friday**
- Posted Date:
**1/23/24**
- Existing or New:
**Existing**
- Deadline to Apply:
**2/6/24**

**What we offer**

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Fitness membership discount;
**Make a difference**

Do you see yourself working for one of the largest social housing providers in North America that is dedicated to improving the lives of its residents? Are you a dynamic, service oriented individual who is eager to learn and expand on current skill sets? Then this role may be for you

We are looking for a leader who understands TCHC's Mission, Vision and Values and is willing to take a leading role in the development and maintenance of a company-wide tenant feedback system which includes: Creating a Tenant-centric delivery of resolutions to complaints and feedback. Developing a reporting and tracking systems to deliver timely responses and actions to tenant feedback. Conducting a policy review to ensure we can deliver on promises to our tenants. Leading a dynamic team focused on resolving tenant issues and providing feedback. Providing recommendations and actions for improvement within the organization based on trends in tenant feedback.

**What you'll do**
- Facilitate and maintain an effective corporate approach to the management of complaints
- Directly manage the Complaints Administrative team
- Work with the Senior Director, Business Operations to ensure that the learning needs of staff in relation to complaints handling are identified and that appropriate training is provided.
- Overseeing the progression of action plans for high priority complaints
- Contribute to the development and implementation of the company Governance Strategy in relation to complaints
- Ensure the effective management of a dynamic and clinically complex complaints caseload in accordance with the Complaints Procedure ensuring compliance with national targets and within the framework for managing complaints promptly, providing responses that address the complainant's concerns
- Lead the development of specific delegated policies, procedures or guidelines relating to complaints
- Monitor trends, highlight risk factors to include production of an annual report on complaints, monitoring trends, response times, outcomes and action arising from complaints
- Take a leading role in the maintenance of a company -wide complaints reporting and tracking system and with the Departmental investigation of and responses to complaints including:

- Providing expert advice and support to staff on the handling of complaints; on investigation techniques and carrying out root cause analysis and writing statements
- Facilitation of complaint resolution meetings
- Appropriately escalating complaints to the Divisional Leadership
- Providing and receiving complex and sensitive information which may also be contentious, in situations where there are significant barriers to acceptance which need to be overcome using developed interpersonal and communication skills
- Ensure that stakeholder priorities are addressed
- Play a Leading role in promoting the reporting of and learning from complaints including:

- Undertaking Divisional trend analysis
- Providing feedback/reports to the relevant Divisions
- Participation in ongoing programs of training and development in relation to the complaint handling processes
- Evaluation of complaints activity in terms of quality, scope and methodology and making appropriate recommendations
- Undertaking complex audits as appropriate using research methodology to benchmark complaint handling and monitor performance
- Keep up to date with current issues regarding complaints and risks and ensure that managers are kept informed of developments and their implications
- Represent the Senior Director, Business Operations at meetings as delegated.
- Take the lead on projects as delegated by the Head of Department.
- Development, implementation and management of Complaints policies and procedures.
- Work to achieve the objectives of the Complaints Department.
- Support the activities of the Complaints Department as is otherwise required

**What you

  • Manager, Tenant Relations

    5 days ago

    Toronto, Ontario, Canada Toronto Community Housing Full time

    Job #:8351 Division:Operations Vacancy Type:Full-time Temporary Affiliation:Non-Union: Management & Exempt Contract Length:Until June 28, 2024 Grade:08- # of Vacancies:1 Salary/Hourly Range:115, ,082.00 Hiring range/wage:115, ,492.00 Work Details (Days/hours):36.25 hours per week, Monday - Friday Posted Date:1/23/24 Existing or New:Existing Deadline to...

  • Tenant Relations Coordinator

    2 weeks ago

    Toronto, Canada The Cadillac Fairview Corporation Limited Full time

    **_Role Impact:_** In conjunction with the Manager, Tenant Relations, proactively coordinates every aspect of the tenant relationship by maintaining a consistent tenant services strategy. **_What you will deliver:_** - Maintain positive tenant relationships through professional and effective responsiveness to, and proactive consideration of tenant issues,...

  • Coordinator, Tenant Relations

    2 weeks ago

    Toronto, Canada RioCan Full time

    **Who We Are** RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate. We are proud to be recognized as one of Canada's Greenest Employers and a...

  • Coordinator, Tenant Relations

    2 weeks ago

    Toronto, Canada RioCan Full time

    **Who We Are** - RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate. We are proud to be recognized as one of Canada's Greenest Employers and a...

  • Manager, Tenant Services

    3 weeks ago

    Toronto, Canada Brookfield Properties Full time

    Location Exchange Tower - 130 King Street West Business At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and...

  • Manager, Tenant Services

    2 weeks ago

    Toronto, Canada Brookfield Properties Full time

    Location Brookfield Place - 181 Bay Street Business At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play...

  • Tenant Coordinator

    2 months ago

    Toronto, Canada Choice Properties Full time

    **Location**: 22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5 Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties’ portfolio spans approximately 65 million square feet of gross leasable area and consists of over 700 properties primarily...

  • Tenant Coordinator

    6 days ago

    Toronto, Ontario, Canada Choice Properties Full time

    Location:22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans approximately 65 million square feet of gross leasable area and consists of over 700 properties primarily focused on...

  • Tenant Coordinator

    3 weeks ago

    Toronto, Canada Menkes Developments Ltd. Full time

    **Tenant Coordinator Role - Ref #2023-734** **ABOUT THE JOB**:We have an exciting opportunity in the role of Tenant Coordinator who will be a key member of the Menkes Condo Rentals Team responsible for all activities related to the management of rental suites. In this capacity, the Tenant Coordinator will handle a wide range of tasks, supporting the...

  • Tenant Coordinator

    3 weeks ago

    Toronto, Canada Menkes Full time

    Posted In: Menkes Condo Rentals - About The JobWe have an exciting opportunity in the role of Tenant Coordinator who will be a key member of the Menkes Condo Rentals Team responsible for all activities related to the management of rental suites. In this capacity, the Tenant Coordinator will handle a wide range of tasks, supporting the Management Team with...

  • Tenant Coordinator

    5 days ago

    Toronto, Ontario, Canada Menkes Full time

    Posted In: Menkes Condo Rentals About The JobWe have an exciting opportunity in the role of Tenant Coordinator who will be a key member of the Menkes Condo Rentals Team responsible for all activities related to the management of rental suites. In this capacity, the Tenant Coordinator will handle a wide range of tasks, supporting the Management Team with the...

  • Tenant Services Coordinator

    2 weeks ago

    Toronto, Canada GWL Realty Advisors Full time

    **About GWL Realty Advisors**: GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to...

  • Tenant Services Coordinator

    7 days ago

    Toronto, Canada BGIS Full time

    Who We Are SUMMARY The **Tenant Services Coordinator **supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also...

  • Tenant Services Coordinator

    2 weeks ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**:Tenant Services Coordinator **Department**:Commercial **Reports to**: Vice President of Leasing & Hospitality and Director of Property Services **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential...

  • Tenant Services Coordinator

    3 weeks ago

    Toronto, Canada Angus Consulting Management Limited Full time

    ACML’s Facilities Management team is growing! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you! **WHO ARE WE?** With over 50 years of...

  • Tenant Services Coordinator

    2 months ago

    Toronto, Canada Angus Consulting Management Limited Full time

    ACML's Facilities Management team is growing! Are you looking for a challenging and rewarding career with Canada's leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you! **WHO ARE WE?** With over 50 years of experience...

  • Tenant Services Coordinator

    40 minutes ago

    Toronto, Canada Angus Consulting Management Limited Full time

    ACML's Facilities Management team is growing! Are you looking for a challenging and rewarding career with Canada's leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you! **WHO ARE WE?** With over 50 years of experience...

  • Manager, Housing Access Partnerships

    3 days ago

    Toronto, Canada WoodGreen Community Services Full time

    **Employment Type**: Full Time, Non-Bargaining Unit **Work Hours**: 35 hours/week **Work Setting**: Onsite **Application Deadline**: Open until filled **Program Overview - Housing Access Partnerships & Tenant Support Services** The Unit’s primary goal is to implement partnerships with the City of Toronto and other parties including private sector...

  • Tenant Services Specialist

    2 weeks ago

    Toronto, Canada Angus Consulting Management Limited Full time

    ACML’s Client Services team is growing! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you! **WHO ARE WE?** With over 50 years of experience...

  • Tenant Services Coordinator

    5 days ago

    Toronto, Ontario, Canada Angus Consulting Management Limited Full time

    ACML's Facilities Management team is growing Are you looking for a challenging and rewarding career with Canada's leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from youWHO ARE WE?With over 50 years of experience throughout...