Banquet Manager

2 weeks ago


Edmonton, Canada Nova Hotels Full time

**The Chateau Lacombe Hotel** in Edmonton is currently looking for a dynamic and customer-oriented individual to join our team as a full-time **Banquet Manager, **for a one-year term position

**PRIMARY FUNCTIONS**

Reporting to the Director of Operations, F&B, the Banquet Manager is responsible for managing the effective and efficient operation of the functional areas of Banquets, by ensuring guest satisfaction, maintenance of company standards and maximizing hotel profitability.

**HOURS OF WORK**:Minimum 40-hour work week. The work week will provide adequate management coverage and supervision during the shifts. The scheduled days are from Monday to Sunday with two days off a week included. Specific attention should be given to busy periods, and special events. Schedule should be communicated clearly to reports.

**PRIMARY DUTIES**:

- Manage the daily operations of the Banquet events. Oversee the effective hiring, performance review and training and development of staff and supervisors to ensure the achievement of hotel service quality standards**. **Oversee all catering functions to ensure guest satisfaction; the supervision and direction of banquet team members to attend to guest needs and to meet objectives while controlling departmental expenses.
- Ensure the highest levels of guest service and hospitality to our guests and manage the Banquet department profitably and safely.
- Receive guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
- Assist in the development of the department annual budget, monitor and report variances against budget and track labour costs and related expenses.
- Lead associates toward the goal of guest satisfaction, operational execution, sales, and profitability.
- Work duty manager shifts as required.
- Ensure that all staff is competent and fully trained.
- Scheduling of all Banquet employees.

**A more complete job description will be made available during the interview process.**

**EDUCATION**: Completion of Hospitality Certificate and/or Food and Beverage Management Program

***EXPERIENCE**: Three years guest services/hotel experience in a management or supervisory capacity

**SKILLS**:

- Good communication and interpersonal skills
- Organizational skills
- Customer Service Orientation
- Computer aptitude

**PHYSICAL DEMANDS**:Ability to deal with difficult situations and/or customer complaints

**BENEFITS**:

- Extended Health Benefits for full-time associates
- Employee discount in dining areas
- Employee discount at all Nova Hotels properties

**We thank all applicants for their interest, however, only those considered for an interview will be contacted.



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