Banquet Supervisor

4 weeks ago


Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

Join one of the largest hotel teams in Edmonton at the DoubleTree by Hilton West Edmonton - where the little things mean everything **We have been recognized as an Employer of Choice by the Alberta Hotel & Lodging Association for 2016**

Our friendly and attentive staff are dedicated to providing personalized service throughout our guest’s stay. We call it CARE (Create A Rewarding Experience).
- The meeting venues at DoubleTree by Hilton Hotel in Edmonton, AB are extensive. Guests can choose from among two ballrooms, 15 meeting rooms and an amphitheater for their important conference or dream wedding. We can configure our 35,000+ sq. ft. of flexible meeting and banquet space for up to 700 guests_

**We are currently looking for a Full-Time Banquet Supervisor to join our Banquet Team**

**Basic Purpose**:
The DoubleTree by Hilton West Edmonton is searching for a Banquet Captain to assist the Banquet Management team to ensure smooth operation of banquet functions while showcasing their strong leadership and managerial skills.

**Major Responsibilities and Duties (to fulfill major purpose)**:

- Operation of all banquet functions while on shift
- Provide value added service by doing whatever reasonable and possible to meet or exceed customer expectations
- Communicate effectively with customers, co-workers and supervisors
- Assist in the development and training of staff
- Responsible for all inventory control
- Responsible for accurate billing and payment processing
- Perform other duties as required to provide superior service and teamwork
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Project a favourable image of Silver Birch Hotels & Resorts to the public at all times

**Skills, Knowledge, and Abilities**:

- Excellent guest, customer and employee relations skills
- Proven ability to motivate staff
- Energetic and flexible, able to work under pressure
- Excellent communication skills
- Previous customer service experience an asset
- Self-motivated, creative, capable of working in a team environment

**Work Conditions**:

- Reach overhead and below the knees, including bending, twisting, pulling, standing, sitting, or walking for an extended period of time
- Standing, moving, bending, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds
- Evening, weekend, and holiday hours are required

**Experience, Training, and Education**:

- ProServe
- Food Safe Certificate
- Micros experience an asset
- Minimum 2-3 years banquet/restaurant experience
- Strong leadership, motivational, and training skills
- Previous managerial/supervisory experience
- **Make a difference and join our team and help us create a truly rewarding hotel experience for our guests through our culture of CARE.**_

**Salary**: $18.66-$1,959.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Tips

Application question(s):

- The majority of shifts will involve afternoon/evenings and weekends. Are you available to work these times?
- What size of banquets have you worked with in the past?
- How many people have you supervised in the past?

**Experience**:

- Hotel Banquet: 1 year (preferred)

Work Location: In person


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