Banquet Manager

4 months ago

Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

Join one of the largest hotel teams in Edmonton at the DoubleTree by Hilton West Edmonton where the little things mean everything

Our friendly and attentive staff are dedicated to providing personalized service throughout our guests stay. We call it CARE (Create A Rewarding Experience).

The meeting venues at DoubleTree by Hilton Hotel in Edmonton, AB are extensive. Guests can choose from among two ballrooms, 15 meeting rooms and an amphitheater for their important conference or dream wedding. We can configure our 35,000+ sq. ft. of flexible meeting and banquet space for up to 700 guests

Each year we survey Team Members what excites them the most about working at Hilton so we can build on the positive aspects of their experiences at work. Here’s what they have said:

- The people I work with
- Opportunities to grow my career
- Pride in the brand
- Connections with guests and customers
- Meaningful and fun work
- Special and Unique benefits

Let's start with some of the **GREAT** benefits

**Benefits**:

- **Complimentary and Discounted Mayfield Dinner Theatre Tickets**:

- **50% Discount in Stages Restaurant & Bar**:

- **Extensive Hilton Discounted Room Rates around the world**:

- **Health, Dental, Vision, STD, Life**

**We are currently looking for a Banquet Manager to lead our Banquet Team**

**Basic Purpose**:
Reporting to the Director of Operations, the Banquet Manager achieves service goals by ensuring smooth operations of banquet functions and employing leadership and managerial skills effectively.

**Major Responsibilities and Duties (to fulfill major purpose)**:

- Meet and exceed customer expectations by ensuring department provides superior service and teamwork
- Provide staff with skills training to provide value added service to customer
- Perform other duties as required to provide superior service and teamwork
- Organize all incoming functions
- Responsible for all inventory control
- Responsible for the accurate billing of all functions
- Maintain safe working conditions within department and hotel and ensure all employees follow safety rules and procedures
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintain an favorable working relationship with all other company employees to foster and promote a cooperative and harmonious work environment
- Provide value added service by doing whatever reasonable and possible to meet or exceed customer expectations
- Communicate effectively with customers, co-workers and supervisors
- Recruit, train, coach and mentor department associates
- Responsible for accurate payroll and effective department scheduling
- Perform other duties as required to provide superior service and teamwork
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Project a favourable image of Silver Birch Hotels & Resorts to the public at all times
- Consistently demonstrate our SilverBirch Hotels & Resorts values - Engagement, Quality, Performance, Growth and Integrity

**Skills, Knowledge and Abilities Required**:

- Energetic and flexible, able to work under pressure
- Excellent communication skills
- Previous customer service experience an asset
- Self-motivated, creative, capable of working in a team environment

**Working Conditions**:

- Standing, moving, bending
- Evening, weekend and holiday hours as required
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
- Reach overhead and below the knees, including bending, twisting, pulling, standing, sitting, or walking for an extended period of time

**Experience, Training and Education (demonstrating requirements)**
- Minimum of 3 years’ supervisory experience in a Banquet Role
- Hotel and Restaurant Management Education is an asset.
- Knowledge of liquor control procedures.
- Excellent written and oral communication skills.
- Self-planning skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
- Manages workload independently, and works well in teams.
- Must display leadership skills and the ability to multi-task
- Working knowledge of MS Word, MS Excel, MS PowerPoint.

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Week

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