Banquet Supervisor

5 months ago

Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

**We're one of the largest hospitality companies in the world. See how our success can help drive yours**

The Banquet Supervisor - assists in the day-to-day operations of the Banquet Operations to ensure quality service is provided to all customers while achieving revenue targets, leading the team and ensuring a safe and healthy environment for both employees and customers and guests.

Our friendly and attentive staff are dedicated to providing personalized service throughout our guest’s stay. We call it CARE (Create A Rewarding Experience).
- The meeting venues at DoubleTree by Hilton Hotel in Edmonton, AB are extensive. Guests can choose from among two ballrooms, 15 meeting rooms and an amphitheater for their important conference or dream wedding. We can configure our 35,000+ sq. ft. of flexible meeting and banquet space for up to 700 guests_

**We are currently looking for a Full-Time Banquet Supervisor to join our AMAZING Banquet Team**

**Basic Purpose**:
The DoubleTree by Hilton West Edmonton is searching for a Banquet Captain to assist the Banquet Management team to ensure smooth operation of banquet functions while showcasing their strong leadership and managerial skills.

**Major Responsibilities and Duties (to fulfill major purpose)**:

- Operation of all banquet functions while on shift
- Provide value added service by doing whatever reasonable and possible to meet or exceed customer expectations
- Communicate effectively with customers, co-workers and supervisors
- Assist in the development and training of staff
- Responsible for all inventory control
- Responsible for accurate billing and payment processing
- Perform other duties as required to provide superior service and teamwork
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Project a favourable image of Silver Birch Hotels & Resorts to the public at all times

**Skills, Knowledge and Abilities Required**:

- Sound knowledge of food and beverage operation and products
- Outstanding customer service skills
- Excellent communication, leadership and team building and interpersonal skills are essential
- Ability to manage a large team of associates
- Knowledge and experience with Micros system and programing a strong asset
- Able to work evenings and weekends
- Proven track record in revenue growth, promotions and training.
- Previous budget and forecasting experience.
- Organized, detail-oriented and able to take initiative
- ProServe certification.
- Heavy lifting up to 50lbs is required

**Experience, Training and Education (demonstrating requirements)**:

- Diploma in Restaurant / Hotel Management or equivalent combination of education and experience
- Minimum of 2-3 years Food and Beverage experience
- ProServe certification
- Standard First Aid and CPR certification is required; if not currently certified - training will be provided
- Minimum of 2-3 years’ experience as a manager in a high volume food and beverage operation
- Previous Banquet experience a definite asset

**Working Conditions**:

- When working in the Food & Beverage departments - bending, twisting and reaching movements are common as are long periods working in the same position. On the operational floor, the work involves standing, walking, bending and lifting.
- The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
- Evening, weekend and holiday working hours are required

We look forward to working with you

**Salary**: $18.66-$21.96 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Tips

Application question(s):

- The majority of shifts will involve afternoon/evenings and weekends. Are you available to work these times?
- What size of banquets have you worked with in the past?
- How many people have you supervised in the past?

**Experience**:

- Hotel Banquet: 1 year (preferred)

Work Location: In person

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