Office Coordinator

7 months ago


Richmond Hill, Canada Sabari Orthodontics Full time

POSITION:Office Coordinator

Seeking a friendly and outgoing person with excellent interpersonal and communication skills, hard working, a quick learner and has a positive attitude, to perform all aspects of Office Coordinator for an innovative orthodontic office.

About Us

Sabari Orthodontics, a state-of-the-art practice provides exceptional care and expertise in a comfortable, family-friendly environment at an affordable price. Sabari Orthodontics has been serving patients since 2013 and has been an integral part of the Richmond Hill community through its community outreach.

Job Requirement
- Ability to maintain outgoing, friendly attitude with patients, parents and staff even under pressure
- Knowledge of correct grammar, spelling, and punctuation
- Knowledge of organizational filing procedures and systems
- Mature attitude & Exceptional customer service skills.
- Ability to work with interruptions and to manage multiple priorities
- Ability to speak, understand, and write fluent English
- Ability to write legibly and work with numbers
- Embraces change with a positive attitude
- Well-organized
- Ability to meet deadlines
- Ability to work unsupervised
- Has a lot of patience & understanding
- Ability to follow procedures and systems
- Comforting and compassionate
- Computer literate

As an Office Coordinator, you will perform a variety of reception, secretarial, insurance, and data entry duties for patients in a stress-free, comfortable environment.Answers telephones, schedules appointments, handles patient finances/payments, maintains patient records, and coordinates patient flow. Promotes a safe, pleasant, and harmonious environment for staff, doctor, and patients.

Additional Responsibilities:

- Greet patients on the telephone and in person
- Address new patient “inquiry” phone call and convert it into a booked consultation appointment
- Record new patient phone call: personal information, insurance information, general dentist information, etc.
- Set up new patient charts
- Schedule a new patient consultation appointment
- Welcome a scheduled new patient consultation into the office
- Welcome a walk-in potential new patient into the office
- Welcome our existing patients when they come for their appointment
- Scheduling appointments for our existing patients
- Reminder phone calls
- calling patients to remind them of their appointments
- Addressing/ Managing a patient when s/he is late
- Managing a missed appointment patient
- Re-scheduling a late patient, if needed
- Re-scheduling a missed appointment
- Discuss and sign contracts with patient/parent at treatment start appointment.
- Accept, collect and record payments made by patients/parents, and print receipts
- Review charges with patient and collect payments
- Input patient financial data, charges and payments into computer
- Customer Service Representative
- trained to deal with any customer service issue and refer to Orthodontist only when needed. Reports all customer service concerns directly to Office Manager/Orthodontist.
- Cleaning up and tiding up the office
- Controlling inventory of front-desk supplies
- Ordering general supplies for the office
- Other duties/reports/projects as assigned

Hours are as follows: Monday 7:30-5:30, Tuesday 7:30-5:30, Wednesday 8:30-6:30, Thursday 8-5, Friday 7:30-4:30.

All employees will be enrolled in our health benefits plan after 90 days.

Please forward your resume and cover letter for consideration.

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Work Location: In person


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