Deskside Support Analyst
4 months ago
**The Opportunity**:
- **Job location**:Calgary, Alberta
- **Shift schedule**:5 x 2, 8-hour shifts
- **Safety sensitive position**:No
- **Application deadline**:August 29, 2024
**Key Accountabilities**:
- Maintain and build positive relationships with customers and other IS members through regular communications and visits
- Meeting room support including video conferencing, visualization and geoscience rooms
- Support tier one teams through effective documentation skills and creation of knowledge base articles when new solutions are found
- Monitor Remedy queues for new tickets and update, resolve and escalate issues to 3rd level support as required
- Solve complex problems with innovative solutions and communicate proposed solutions to IS and business staff
**What You Bring to the Role**:
- 3+ years of related Information Systems troubleshooting experience
- IT certification (Examples: A+, Microsoft, CompTIA, Network +, Server +, ITIL, HDI, ETC) and a relevant degree or diploma would be considered an asset
- A strong understanding of the Windows 10 operating system and demonstrated experience troubleshooting issues with: file systems, permissions, services, remote access tools and registry structures. Server experience is also an asset
**What We Offer**:
- Competitive salary, stock options, company matched stock savings plan, annual bonuses
- May be eligible for relocation pursuant to Canadian Natural’s Relocation Policy
- 100% Employer paid extended Health, Dental and Vision Benefits
- Health & Wellness Spending Account
- Multiple volunteer opportunities within the community
- Employee & Family Assistance Program
- Access to online learning platforms for continuous learning and development
- Paid vacation and time off during Christmas week and summer Fridays
Check out our **COMPENSATION & BENEFITS **to learn more about what we have to offer
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